Current answer
JW Player experienced a minor incident: Potential Delay in Analytics Data. ServiceAlert observed recovery on Aug 27, 2026.
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Incident Lifecycle
Affected Components
Data & Analytics
Incident Timeline
Monitoring
Analytics data is now up to date. Usage data is still backfilling and will recover throughout the day
Aug 26, 2026 at 5:40 PM UTC
Monitoring
A fix has been implemented, some parts of the analytics and usage data are still recovering until the data is backfilled later today.
Aug 26, 2026 at 3:35 PM UTC
Identified
Please note that the issue also affects the Dashboard Usage page of JWX accounts. We are continuing to work on a solution.
Aug 26, 2026 at 3:02 PM UTC
Identified
The issue has been identified and we are working on a solution.
Aug 26, 2026 at 1:06 PM UTC
Investigating
We are currently investigating a potential delay in our analytics data
Aug 26, 2026 at 11:49 AM UTC
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