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72.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Elevated API Latency affecting Instant Live - 9 October 2026
Analytics data is now up to date. Usage data is still backfilling and will recover throughout the day
monitoring
A fix has been implemented, some parts of the analytics and usage data are still recovering until the data is backfilled later today.
identified
Please note that the issue also affects the Dashboard Usage page of JWX accounts. We are continuing to work on a solution.
identified
The issue has been identified and we are working on a solution.
investigating
We are currently investigating a potential delay in our analytics data
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Disconnections affecting Instant Live
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Third party provider issue impacting Instant Live.
Media reuploading and VOD trimming issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the issue and are testing a possible fix.
investigating
We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.
Increased error in Instant Live
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
identified
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.
identified
Third party provider issue impacting Instant Live.
identified
Third party provider issue impacting Instant Live.
May 2026
Media stuck in processing after upload
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating issue with media stuck in processing after upload
Elevated rebuffering and playback failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Elevated rebuffering and startup times for some on-demand assets and live streams
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
April 2026
Issues downloading MP4 assets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
Increased re-buffering and errors for some assets and live streams
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
Ingest delays for some assets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Third party provider issue impacting Instant Live.
March 2026
Geo Location Controls Degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results
investigating
Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.
