Slow Stream start up times for Broadcast Live Events in the US Region
View the provider incident record →Current answer
JW Player experienced a minor incident: Slow Stream start up times for Broadcast Live Events in the US Region. ServiceAlert observed recovery on Sep 4, 2026.
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Incident Lifecycle
Affected Components
Live Channels
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring stream start-up times in the US Region for stability.
Aug 30, 2026 at 12:46 AM UTC
Investigating
We're seeing the slow stream start up times recur in the US Region and are investigating.
Aug 29, 2026 at 11:58 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 28, 2026 at 9:02 PM UTC
Investigating
We are currently investigating this issue. We advise creating new streams in the EU Region.
Aug 28, 2026 at 8:43 PM UTC
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