Daily provider-status observations and published incident history for Forcepoint.
Unknown
Current status for Forcepoint cannot be verified right now. Verified .
Official provider source.
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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a few of the vPOPs in the Dallas cluster.
Description: We are currently experiencing degradation of Web Security Cloud Services in Dallas. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center. We are currently investigating the problem and will provide further feedback as we make progress.
AMDP Service Unavailable - Paris Data Center (Cluster D)
Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center.
Current Status & Next Steps: We have identified the problem is related to one of the AMDP servers. The issue has been fixed, and services have been failed back to the Paris data center.
We are currently monitoring the environment for stability and will provide a final update once we have observed continued stability.
Next update time: 14:30 UTC
investigating
Customer Impact: AMDP customers may experience latency with real-time scanning of files and content while services are failed over to a redundant data center.
Description: We are experiencing un-availability of Advanced Malware Detection & Prevention (AMDP) services from our Paris (Cluster D) Data Center. AMDP services have been failed over to a redundant data center to ensure continuity of services for customers.
Next update time: 14:30 UTC
September 2026
RBI Service Unavailable - ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) Regions
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions.
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and Browsing is started on both ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions.
We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
Next update time: 14:00 UTC
identified
Customer Impact: Some RBI customers may have experienced a brief loss of connectivity while browsing from the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions.
Description: We are currently experiencing unavailability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. Customer traffic has been rerouted to an alternate region to mitigate impact, however, we have identified that the issues is with backend services, and failover is not working as expected.
Teams are actively troubleshooting the incident, and we will provide a further update as we make progress.
Next update time: 14:00 UTC.
investigating
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster.
Description: We are currently experiencing un-availability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress.
Next update time: 13:00 UTC
RBI Service Unavailable - ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) Regions
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster.
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and traffic has been re-introduced to the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions.
We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
Next update time: 13:30 UTC
investigating
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster.
Description: We are currently experiencing un-availability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress.
Next update time: 12:30 UTC
Customer Impact: Forcepoint customers may experience delays or intermittent availability when accessing Customer Hub that relies on third party services.
Description: Forcepoint is currently experiencing intermittent availability issues with Customer Hub due to a service degradation reported by our third-party provider.
Current Action: Forcepoint is actively monitoring the situation alongside the provider's status updates. No action is required on your part at this time.
If you are experiencing critical service impact, please contact Forcepoint Technical Support using the numbers below.
APAC
Support Hours: 5:30 a.m. to 6:00 p.m. IST
Australia: +61 2 9414 0004 / +61 2 9414 0033
Hong Kong: 800 906 158
India: 000-800-1003-920
New Zealand: 0800 443 264
Bangladesh: +880 (0) 9610-998475
China, Southeast Asia: +86 (10) 5884 4200
Singapore: 800 101 2145
Japan: 0800-100-4398
EMEA
Support Hours: 8:00 a.m. to 6:00 p.m. Western European Time
UK and rest of EMEA, Middle East & Africa: +44 118 938 8515
France: +0 800 91 48 24
Germany: +49 (89) 244105830
United Arab Emirates: 800 035703550
Turkey: 00-800-8529-8752
Americas
Support Hours: 8:00 a.m. to 8:00 p.m. U.S. Eastern Time
North America: +1 512.664.1360
Latin America & Caribbean: +1 512.664.1360
Next update: We will provide an update as further information becomes available.
Customer Impact:
Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster.
Description:
The issue has been resolved, and traffic has been failed back to the SCLA VPOP. Service is currently working as expected.
Our teams are continuing to monitor the performance of the VPOP closely for some time to ensure stability.
We will provide further updates as necessary.
identified
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster.
Description:
We have identified the issue and are currently applying a fix. Our teams are actively monitoring the implementation and will provide further updates as the situation progresses.
Next update time: 16:45 UTC
investigating
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster.
Description:
We have identified the issue and are currently applying a fix. Our teams are actively monitoring the implementation and will provide further updates as the situation progresses.
Next update time: 16:30 UTC
investigating
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster.
Description: We are currently experiencing degradation of Web Security Cloud Services in SCLA Chile/Santiago vpop in the Sao Paulo cluster. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center.
We are currently investigating the problem and will provide further f...
Microsoft related application access via Forcepoint CASB is currently impacted
Customer Impact: Forcepoint CASB customers may not be able to access Microsoft related applications via CASB solution. All other managed applications are accessible without any issues.
Current Status & Next Steps: The fix has been deployed to the production environment and successfully rolled out globally. Validation has been completed, and Microsoft-related application access through the CASB solution has been restored.
We are currently monitoring our environment for stability, and will ...
identified
Customer Impact: Forcepoint CASB customers may not be able to access Microsoft related applications via CASB solution. All other managed applications are accessible without any issues.
Description: We are preparing for the deployment of the fix in our production environment. Additional validation and reviews are being performed prior to deployment. We will provide the next update once the roll-out is initiated.
identified
Customer Impact: Forcepoint CASB customers may not be able to access Microsoft related applications via CASB solution. All other managed applications are accessible without any issues.
Description: Fix has been successfully tested in development environment and we are preparing to deploy the fix in production.
Next update time: 18:30
investigating
Customer Impact: Forcepoint CASB customers may not be able to access Microsoft related applications via CASB solution. All other managed applications are accessible without any issues.
Description: We are currently experiencing a problem with accessing Microsoft related applications via Forcepoint CASB. Teams are engaged and investigating the root cause.
Next update time: 17:00
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a few of the vpops in the Dallas cluster.
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services, and traffic has been automatically reintroduced to the vpops
We are currently monitoring our environment for stability and will provide a final update once we have confirmation on the same.
Next update time: 14:00UTC
investigating
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a few of the vpops in the Dallas cluster.
Description: We are currently experiencing degradation of Web Security Cloud Services in Dallas. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center. We are currently investigating the problem and will provide further feedback as we make progress.
Next update time: 13:00 UTC
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Service Unavailable - FONE PROD EU Portal and associated services
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Customer Impact: Forcepoint SSE SWG and CASB customers may not be able to access the internet or access managed applications via FONE PROD EU Portal.
Description: We are currently experiencing un-availability of SSE SWG and CASB services in PROD-EU and will provide further update as make progress.
Next update time: 11:30 UTC
RBI Service Unavailable - us-east-1 Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Customer Impact: Some RBI customers in us-east-1 region may have experienced a loss connectivity while browsing the web via RBI.
Description: The fix has been implemented and we have started to notice early signs of recovery. We continue to monitor the service for stability.
identified
Customer Impact: Some RBI customers in us-east-1 region may experience a loss connectivity while browsing the web via RBI.
Description: We have identified the problem and are working on implementing the required remediation. We will provide further updates as soon as we make progress with the remediation efforts.
investigating
Customer Impact: RBI customers may experience a loss of connectivity while browsing the web via RBI in us-east-1 region.
Description: We are currently experiencing un-availability of RBI service in us-east-1 region. We are investigating the problem and will provide further update as make progress.
Next update time: 15:00 UTC
RBI Service Un-available - North Virginia Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Customer Impact: We have identified a similar degradation impacting Phoenix (us-west-2) region as well. Customers in Northern Virginia (us-east-1) region and Phoenix (us-west-2) will unable to browse via RBI.
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and traffic has been re-introduced to the Ashburn (us-east-1).
We are currently monitoring our environment for stability, and will provide a final ...
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Customer Impact: We have identified a similar degradation impacting Phoenix (us-west-2) region as well. Customers in Northern Virginia (us-east-1) region and Phoenix (us-west-2) will unable to browse via RBI.
Description: We have identified a workaround and working on deploying a fix. We will provide further updates as we make progress.
Next update time: 14:30 UTC
investigating
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from North Virginia (us-east-1) region until services were failed over to an alternate cluster.
Description: We are currently experiencing un-availability of RBI services in the North Virginia region. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress.
Next update...
