RBI Service Unavailable - ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) Regions
View the provider incident record →Current answer
Forcepoint experienced a minor incident: RBI Service Unavailable - ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) Regions. ServiceAlert observed recovery on Sep 25, 2026.
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Incident Lifecycle
Affected Components
Remote Browser Isolation
Singapore (ap-southeast-1)
Sydney (ap-southeast-2)
Incident Timeline
Monitoring
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions.
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and Browsing is started on both ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions.
We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
Next update time: 14:00 UTC
Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services in both the regions and Browsing is started on both ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions.
We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
Next update time: 14:00 UTC
Sep 25, 2026 at 1:12 PM UTC
Identified
Customer Impact: Some RBI customers may have experienced a brief loss of connectivity while browsing from the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions.
Description: We are currently experiencing unavailability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. Customer traffic has been rerouted to an alternate region to mitigate impact, however, we have identified that the issues is with backend services, and failover is not working as expected.
Teams are actively troubleshooting the incident, and we will provide a further update as we make progress.
Next update time: 14:00 UTC.
Description: We are currently experiencing unavailability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. Customer traffic has been rerouted to an alternate region to mitigate impact, however, we have identified that the issues is with backend services, and failover is not working as expected.
Teams are actively troubleshooting the incident, and we will provide a further update as we make progress.
Next update time: 14:00 UTC.
Sep 25, 2026 at 12:41 PM UTC
Investigating
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions until services were failed over to an alternate cluster.
Description: We are currently experiencing un-availability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress.
Next update time: 13:00 UTC
Description: We are currently experiencing un-availability of RBI services in the ap-southeast-1 (Singapore) and ap-southeast-2 (Sydney) regions. We have rerouted customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress.
Next update time: 13:00 UTC
Sep 25, 2026 at 12:04 PM UTC
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