SCLA Chile/Santiago vpop (Cluster P) Degraded Performance
View the provider incident record →Current answer
Forcepoint experienced a minor incident: SCLA Chile/Santiago vpop (Cluster P) Degraded Performance. ServiceAlert observed recovery on Sep 7, 2026.
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Incident Lifecycle
Affected Components
São Paulo (P)
Incident Timeline
Monitoring
Customer Impact:
Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster.
Description:
The issue has been resolved, and traffic has been failed back to the SCLA VPOP. Service is currently working as expected.
Our teams are continuing to monitor the performance of the VPOP closely for some time to ensure stability.
We will provide further updates as necessary.
Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster.
Description:
The issue has been resolved, and traffic has been failed back to the SCLA VPOP. Service is currently working as expected.
Our teams are continuing to monitor the performance of the VPOP closely for some time to ensure stability.
We will provide further updates as necessary.
Sep 7, 2026 at 4:28 PM UTC
Identified
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster.
Description:
We have identified the issue and are currently applying a fix. Our teams are actively monitoring the implementation and will provide further updates as the situation progresses.
Next update time: 16:45 UTC
Description:
We have identified the issue and are currently applying a fix. Our teams are actively monitoring the implementation and will provide further updates as the situation progresses.
Next update time: 16:45 UTC
Sep 7, 2026 at 3:50 PM UTC
Investigating
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster.
Description:
We have identified the issue and are currently applying a fix. Our teams are actively monitoring the implementation and will provide further updates as the situation progresses.
Next update time: 16:30 UTC
Description:
We have identified the issue and are currently applying a fix. Our teams are actively monitoring the implementation and will provide further updates as the situation progresses.
Next update time: 16:30 UTC
Sep 7, 2026 at 3:48 PM UTC
Investigating
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a SCLA Chile/Santiago vpop in the Sao Paulo cluster.
Description: We are currently experiencing degradation of Web Security Cloud Services in SCLA Chile/Santiago vpop in the Sao Paulo cluster. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center.
We are currently investigating the problem and will provide further f...
Description: We are currently experiencing degradation of Web Security Cloud Services in SCLA Chile/Santiago vpop in the Sao Paulo cluster. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center.
We are currently investigating the problem and will provide further f...
Sep 7, 2026 at 2:35 PM UTC
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