A fix has been implemented and verified in the production environment. ESET PROTECT Hub should now be fully functional.
We will continue to monitor the situation.
investigating
ESET PROTECT Hub is experiencing major outage. Some functionality might not work as expected.
September 2026
Some users may experience degraded ESET PROTECT web console performance
A fix has been implemented and verified in the production environment. All affected users should now be able to log in to their hybrid EBA/MSP accounts.
The incident is currently in state of being monitored.
identified
We have received multiple reports from customers who are unable to log in to their hybrid EBA/MSP accounts. The issue appears to be global, but affects only a very small percentage of users.
Our development team is working on a fix.
ESET PROTECT's Integration with Microsoft services is not possible.
Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany
monitoring
At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation.
identified
At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation.
identified
At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation.
identified
Based on the information currently available, the issue appears to be isolated to a single customer, with no indications of a broader impact.
investigating
Redirection to Microsoft for providing consent returns error:
"Failed to create connector"
We are investigating the issue.
The issue has been resolved and we continue to monitor the situation.
investigating
We are currently experiencing delays in log processing in the US region for ESET PROTECT, affecting the Computers screen and dashboards.
Access to the Computers screen and dashboards remains available; however, some displayed data may be outdated.
The issue affecting sample processing in ESET LiveGuard has been resolved. File analysis and processing are operating normally again, and any backlog of pending submissions has been cleared. We continue to monitor the situation.
investigating
ESET LiveGuard service is accepting the samples, but the processing is taking much longer. Customers can expect some delay in processing.
We are investigating the issue.
ESET INSPECT instances are now accessible. We continue to monitor the service.
investigating
We are continuing the investigation regarding the availability of certain ESET INSPECT instances. We will provide updates in due course.
monitoring
A fix has been deployed and the affected INSPECT instances should now be accessible. We are continuing to monitor the service to ensure stability.
investigating
We are aware of an issue regarding the availability of certain ESET INSPECT instances. We will provide further updates as more information becomes available.
MS Exchange Online email scanning delayed in US and EU
Europe, Africa, Asia Pacific, JapanAmericas, Oceania
monitoring
The service should be restored in both regions. We continue to monitor the behavior.
identified
US environment should not be affected anymore. Mail are processing without any delay.
EU region still affected.
investigating
We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes.
EU and US regions are affected.
To mitigate the issue, the MailScanService was restarted on the SFC machines.
The root cause of the issue has not yet been identified and is currently under investigation.
monitoring
The scanning process has returned to normal operation. We will continue to monitor performance in case the issue reoccurs.
identified
Scanning process had returned to normal operation.
investigating
Scanning process had returned to normal operation.
We'll monitor performance during work hours in case the issue reoccurs.
investigating
We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes.
To mitigate the issue, the MailScanService was restarted on the SFC machines.
We are currently waiting for the new TTL settings to take full effect and for the scanning process to return to normal operation.
The root cause of the issue has not yet been identified and is currently under investigation.
We are continuing to monitor for any further issues.
monitoring
We continue to monitor the issue.
monitoring
Customers should now be able to access the ESET Secure Authentication console without the previously reported performance issues and unexpected logouts. We continue to investigate the root cause of the issue and are monitoring the service closely.
investigating
We are investigating reports of degraded performance in the ESET Secure Authentication console affecting customers in the EU region. Customers may experience slow loading times and repeated logouts while using the console. We are actively investigating the issue and will provide updates as they become available.
Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany
monitoring
A fix has been deployed and the affected instances should now be accessible. We are continuing to monitor the service to ensure stability.
investigating
Some customers may experience issues when logging in to ESET PROTECT. We are working on restoring normal access as quickly as possible. Endpoint protection on managed devices remains fully operational and is not impacted by the availability of the ESET PROTECT console. We will provide further updates as more information becomes available.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Unable to create new users in ESET PROTECT Hub
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Issue has been fixed
monitoring
Issue has been fixed.
identified
root cause has been found
investigating
We are aware of an issue currently unable to create new users in ESET PROTECT Hub.
When attempting to register or create a new user, an error appears.
July 2026
Cloud services availability degraded in US region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and we are monitoring the situation.
investigating
Multiple services (ESET PROTECT, ESET Dynamic Threat Defense, ESET Secure Authentication (Cloud), ESET Inspect) are partially or completely unavailable in US region.
We are monitoring the situation.
June 2026
ESET PROTECT: Degraded user interface performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed and we are monitoring the situation.
identified
The root cause has been identified and we are working on a fix.
investigating
We are currently investigating this issue.
investigating
ESET PROTECT instances in EU and US region are experiencing degraded user interface performance, mainly within the Syslog Configuration and Integrations tabs. This issue does not impact the functionality of existing configurations.
investigating
ESET PROTECT instances are experiencing degraded user interface performance, mainly within the Syslog Configuration and Integrations tabs. This issue does not impact the functionality of existing configurations.
May 2026
This is a TEST
minorSource not attested
Last archived state: resolved
View archived record details
investigating
This is just a TEST.
ESET PROTECT EU: Performance degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Currently the performance is reportedly restored.
investigating
Currently the performance is reportedly restored.
investigating
Customers might see outdated data in their Computers page in web console.
April 2026
Provisioning affected in EU region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
No recent reports have been observed. We continue to monitor the situation.
identified
Fix will be rolled out.
identified
Outage on Azure side makes provisioning of new ESET Inspect instances impossible and instances could be unavailable after changes in license (change of tier or number of seats)
Live Installer may fail to run
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue was fixed. We will continue to monitor the behavior.
investigating
Live Installers generated in ESET PROTECT may fail with the error "An invalid response received from the server". We will provide more updates in due course.
March 2026
Enrollment of Android devices in Device Owner mode fails
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed and we are monitoring the situation.
identified
A fix has been deployed by our development team.
investigating
We are investigating reports of failed enrollments of Android devices in Device Owner mode. Customers may see the message "Something went wrong" when trying to enroll a device.
