Current answer
ESET experienced a minor incident: Issue with logging in to hybrid EBA/MSP account. ServiceAlert observed recovery on Sep 30, 2026.
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Incident Lifecycle
Affected Components
ESET Business Account
ESET MSP Administrator
Incident Timeline
Monitoring
A fix has been implemented and verified in the production environment. All affected users should now be able to log in to their hybrid EBA/MSP accounts.
The incident is currently in state of being monitored.
The incident is currently in state of being monitored.
Sep 29, 2026 at 4:37 PM UTC
Identified
We have received multiple reports from customers who are unable to log in to their hybrid EBA/MSP accounts. The issue appears to be global, but affects only a very small percentage of users.
Our development team is working on a fix.
Our development team is working on a fix.
Sep 28, 2026 at 3:23 PM UTC
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