Europe, Africa, Asia PacificEurope, Africa, Asia PacificESET PROTECT HubESET Business Account
investigating
We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
investigating
We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Unable to create new users in ESET PROTECT Hub
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Issue has been fixed
monitoring
Issue has been fixed.
identified
root cause has been found
investigating
We are aware of an issue currently unable to create new users in ESET PROTECT Hub.
When attempting to register or create a new user, an error appears.
July 2026
Cloud services availability degraded in US region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and we are monitoring the situation.
investigating
Multiple services (ESET PROTECT, ESET Dynamic Threat Defense, ESET Secure Authentication (Cloud), ESET Inspect) are partially or completely unavailable in US region.
We are monitoring the situation.
June 2026
ESET PROTECT: Degraded user interface performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed and we are monitoring the situation.
identified
The root cause has been identified and we are working on a fix.
investigating
We are currently investigating this issue.
investigating
ESET PROTECT instances in EU and US region are experiencing degraded user interface performance, mainly within the Syslog Configuration and Integrations tabs. This issue does not impact the functionality of existing configurations.
investigating
ESET PROTECT instances are experiencing degraded user interface performance, mainly within the Syslog Configuration and Integrations tabs. This issue does not impact the functionality of existing configurations.
May 2026
This is a TEST
minorSource not attested
Last archived state: resolved
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investigating
This is just a TEST.
ESET PROTECT EU: Performance degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Currently the performance is reportedly restored.
investigating
Currently the performance is reportedly restored.
investigating
Customers might see outdated data in their Computers page in web console.
April 2026
Provisioning affected in EU region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
No recent reports have been observed. We continue to monitor the situation.
identified
Fix will be rolled out.
identified
Outage on Azure side makes provisioning of new ESET Inspect instances impossible and instances could be unavailable after changes in license (change of tier or number of seats)
Live Installer may fail to run
minorSource not attested
Last archived state: resolved
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monitoring
The issue was fixed. We will continue to monitor the behavior.
investigating
Live Installers generated in ESET PROTECT may fail with the error "An invalid response received from the server". We will provide more updates in due course.
March 2026
Enrollment of Android devices in Device Owner mode fails
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed and we are monitoring the situation.
identified
A fix has been deployed by our development team.
investigating
We are investigating reports of failed enrollments of Android devices in Device Owner mode. Customers may see the message "Something went wrong" when trying to enroll a device.
