Current answer
ESET experienced a minor incident: ESET Secure Authentication performance issues. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
Europe, Africa, Asia Pacific
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Sep 9, 2026 at 1:05 PM UTC
Monitoring
We continue to monitor the issue.
Sep 9, 2026 at 1:04 PM UTC
Monitoring
Customers should now be able to access the ESET Secure Authentication console without the previously reported performance issues and unexpected logouts. We continue to investigate the root cause of the issue and are monitoring the service closely.
Sep 9, 2026 at 9:43 AM UTC
Investigating
We are investigating reports of degraded performance in the ESET Secure Authentication console affecting customers in the EU region. Customers may experience slow loading times and repeated logouts while using the console. We are actively investigating the issue and will provide updates as they become available.
Sep 9, 2026 at 9:23 AM UTC
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