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86.5%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Ellucian continues to investigate an issue affecting Colleague SaaS for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian is aware of an issue affecting Colleague SaaS for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
Ellucian Intelligent Learning Platform - United States/Canada/Latin America
monitoring
Ellucian has confirmed that ILP message processing has resumed for affected customers. The team continues to closely monitor processing and system performance to ensure continued stability. We will provide additional updates on this status page as needed. Customers may begin reviewing previously impacted processing activity to confirm successful recovery.
Thank You,
Your Ellucian Team
investigating
Ellucian is aware of an issue affecting ILP message processing for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
Ellucian has observed partial recovery for stuck transformation jobs for a variety of customer accounts. Infrastructure provider updates are currently being rolled out to all environments within the US-East region. Ellucian will provide an update on the status of the provider rollout when we hear more. In the meantime, we ask customers to review previously stuck Insights jobs for auto-recovery.
Thank You,
Your Ellucian Team
investigating
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed.
Thank You,
Your Ellucian Team
investigating
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed.
Thank You,
Your Ellucian Team
investigating
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed.
Thank You,
Your Ellucian Team
Ellucian identified an issue with Ellucian Insights and Ellucian Intelligent Processes (EIP) affecting multiple customers. A fix has been deployed to production and we are observing vastly improved performance across both systems. We will continue to monitor the environment to ensure the issue has been fully resolved.
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Your Ellucian Team
investigating
Ellucian continues to investigate an issue affecting Ellucian Insights for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian is aware of an issue affecting Ellucian Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service Notification: Smart Plan
majorSource not attested
Last archived state: resolved
View archived record details
Ellucian Smart Plan (US)
monitoring
Ellucian has resolved the issue and restored service. We will continue to actively monitor the service.
Additional updates will be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian is aware of an issue affecting Smart Plan for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
Service Notification: Ellucian Insights
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed.
Thank You,
Your Ellucian Team
investigating
Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed.
Thank You,
Your Ellu...
investigating
Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses.
Thank You,
Your Ellucian Team
investigating
Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses.
Thank You,
Your Ellucian Team
investigating
Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour. Customers may still be experiencing latency with transformation job status responses.
Thank You,
Your Ellucian Team
investigating
Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights.
Thank You,
Your Ellucian Team
investigating
Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly
Thank You,
Your Ellucian Team
Service Notification: Ellucian Insights
minorSource not attested
Last archived state: resolved
View archived record details
identified
Ellucian continues to monitor short term remediations and continues to work to improve system stability.
Thank You,
Your Ellucian Team
identified
Ellucian continues to monitor short term remediations and continues to work to improve system stability.
Thank You,
Your Ellucian Team
identified
Ellucian continues to monitor short term remediations and continues to work to improve system stability.
Thank You,
Your Ellucian Team
identified
Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures.
Thank You,
Your Ellucian Team
investigating
We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress.
Thank You,
Your Ellucian Team
July 2026
Service Notification: Student Financial Success
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Microsoft identified the issue causing the Azure outage and have begun resolution. At this time the Ellucian Student Financial Success line of products is back online. We will continue to monitor the situation to ensure full restoration of all services. Further updates as appropriate.
Thank You,
Your Ellucian Team
identified
Ellucian in aware of an issue affecting Student Financial Success line of products, Student Forms, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics and Auto Reconciliation for some customers that is related to an Azure outage, we're monitoring and working with Microsoft on a quick resolution on this incident. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
identified
Ellucian in aware of an issue affecting Student Financial Success line of products, Student Forms, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics and Auto Reconciliation for some customers that is related to an Azure outage, we're monitoring and working with Microsoft on a quick resolution on this incident. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
identified
Ellucian is aware of an issue affecting Student Financial Success for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
Service Notification: Ellucian Forms
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Ellucian is deploying fix and will be actively monitoring an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
identified
Ellucian continues to investigate an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
identified
Ellucian continues to investigate an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
identified
Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
June 2026
Service Notification: Insights
minorSource not attested
Last archived state: resolved
View archived record details
identified
Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
May 2026
Service Notification: Ellucian Recruit workflows
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
Service Notification: Ellucian Recruit workflows
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
Service Notification: Advance, Advise, Recruit - emails and workflows
minorSource not attested
Last archived state: resolved
View archived record details
identified
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
identified
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.
identified
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page.
Thank You,
Your Ellucian Team
investigating
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.
investigating
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.
investigating
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.
investigating
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
investigating
We are continuing to investigate this issue.
investigating
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
Service Notification: Colleague SaaS / Web interfaces
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available.
Thank You,
Your Ellucian Team
