Current answer
Ellucian Cloud experienced a minor incident: Service Notification: Ellucian Insights. ServiceAlert observed recovery on Sep 17, 2026.
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Incident Lifecycle
Affected Components
Ellucian Insights
Incident Timeline
Identified
Ellucian has observed partial recovery for stuck transformation jobs for a variety of customer accounts. Infrastructure provider updates are currently being rolled out to all environments within the US-East region. Ellucian will provide an update on the status of the provider rollout when we hear more. In the meantime, we ask customers to review previously stuck Insights jobs for auto-recovery.
Thank You,
Your Ellucian Team
Thank You,
Your Ellucian Team
Sep 16, 2026 at 11:59 PM UTC
Investigating
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed.
Thank You,
Your Ellucian Team
Thank You,
Your Ellucian Team
Sep 16, 2026 at 11:01 PM UTC
Investigating
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed.
Thank You,
Your Ellucian Team
Thank You,
Your Ellucian Team
Sep 16, 2026 at 10:29 PM UTC
Investigating
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed.
Thank You,
Your Ellucian Team
Thank You,
Your Ellucian Team
Sep 16, 2026 at 9:13 PM UTC
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