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81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
January 2026
Some customers may be unable to switch accounts within the eSign (DIRCA-4105)
Provider resolved: . The notice publication date does not establish the outage start.
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-01-07 07:45 PM UTC until 2026-01-08 01:32 PM UTC
December 2025
Customers may experience latency or failures when signing in NA1 (DIRCA-3937)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA1
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or failures when signing in NA1 from 2025-12-08 09:41 AM UTC until 2025-12-08 11:45 AM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Some CLM NA21 customers may experience latency and timeouts when logging in, browsing documents, or performing workflow tasks (DIRCA-3921)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-12-03 11:51 PM UTC until 2025-12-04 12:10 AM UTC.
investigating
We are currently investigating this issue.
Some customers may experience failures trying to create or update expressions that use XML (DIRCA-3916)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / EU21CLM / NA11CLM / NA21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-12-03 18:58 PM UTC until 2025-12-03 21:48 UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users may encounter unsuccessful document uploads, version updates or other intermittent errors. (DIRCA-3912)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-12-03 02:53 PM UTC until 2025-12-03 10:23 PM UTC.
identified
We are continuing to roll out the fix for this issue.
identified
A fix is being rolled out now
identified
New documents are unaffected. A small subset of documents created during the window are unable to be updated. We are working on a fix for the subset of documents
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
LexisNexis is continuing to investigate the issue.
investigating
LexisNexis is continuing to investigate the issue.
investigating
LexisNexis has been made aware of the issue and are currently investigating.
Some customers may not able to open any CLM documents (Incident 5375)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
Errors accessing the sending web application (Incident 5334)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.
An update will be provided when a significant update is available.
investigating
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.
An update will be provided when a significant update is available.
investigating
We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix.
Updates will be posted when there is a significant update.
investigating
We continue to investigate and have engaged external vendor resources
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.
Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)
minorSource not attested
Last archived state: resolved
View archived record details
identified
A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.
Intermittent Errors and Delays (Incident 5312)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are actively investigating this issue.
June 2026
Customers may experience latency (Incident 5259)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue and additional resources have been engaged. We will provide the next update in approximately 24 hours.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Some customers may experience errors with Sending and Signing (Incident 5252)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Customers may experience errors with Sending and Signing in NA3 (Incident 5247)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Intermittent issues with Reports and Search on S1 Prod (Incident 5233)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating issues with both report and search on S1 prod. Engineering teams have been engaged and are actively triaging.
Intermittent issues with Reports and Search on S1 Prod (Incident 5233)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating issues with both report and search on S1 prod. Engineering teams have been engaged and are actively triaging.
