Customers may experience latency or failures when signing in NA1 (DIRCA-3937)
View the provider incident record →Current answer
DocuSign experienced a major incident: Customers may experience latency or failures when signing in NA1 (DIRCA-3937). Resolved on Dec 8, 2025.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / NA1
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency or failures when signing in NA1 from 2025-12-08 09:41 AM UTC until 2025-12-08 11:45 AM UTC.
Customers may have experienced latency or failures when signing in NA1 from 2025-12-08 09:41 AM UTC until 2025-12-08 11:45 AM UTC.
Dec 8, 2025 at 12:38 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Dec 8, 2025 at 11:55 AM UTC
Investigating
We are currently investigating this issue.
Dec 8, 2025 at 11:22 AM UTC
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