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69.4%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
65.5%
29
10
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Some patients can't connect to their Telehealth consultation
Performance has returned to normal for the following component.
There is no longer any user impact. We are monitoring to ensure continued stability.
— Your Doctolib Team
investigating
We are investigating a performance issue affecting the following component.
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
CalendarTask managerMy activityPhone assistantPatient ManagementTelehealthPatient messagingDoctolib ConnectClinical softwarePatient billingConnection with medical deviceSupport Doctolib
monitoring
Service has been restored for the following components.
Access is fully operational. We are closely monitoring the system to ensure continued stability.
— Your Doctolib Team
identified
The root cause of the service interruption affecting the following components has been identified.
Restoration efforts are actively underway.
We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery.
Further updates will follow.
— Your Doctolib Team
monitoring
Service has been restored for the following components.
Access is fully operational. We are closely monitoring the system to ensure continued stability.
— Your Doctolib Team
identified
The root cause of the service interruption affecting the following components has been identified.
Restoration efforts are actively underway.
We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery.
Further updates will follow.
— Your Doctolib Team
investigating
We are currently investigating a complete service interruption affecting the following components.
We understand how critical uninterrupted access is for delivering care.
Our teams are fully mobilized and treating this with the highest priority.
We will keep you closely informed.
— Your Doctolib Team
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
5 min drop of traffic which had a snowball effect on MDP when traffic came back
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Performance has returned to normal for the following component.
There is no longer any user impact. We are monitoring to ensure continued stability.
— Your Doctolib Team
identified
The cause of the performance issue affecting the following component has been identified.
Corrective actions are underway to restore full performance.
— Your Doctolib Team
Impossible for admin telesecretariat accounts to access the calendars.
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
Components impacted: Consultation Assistant
minorSource not attested
Last archived state: resolved
View archived record details
identified
Work continues to improve performance of the following component.
Stabilization efforts are ongoing.
— Your Doctolib Team
identified
Work continues to improve performance of the following component.
Stabilization efforts are ongoing.
— Your Doctolib Team
identified
We are continuing to work on a fix for this issue.
identified
We are investigating a performance issue affecting the following components.
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
April 2026
Components impacted: Phone Assistant
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The cause of the performance issue affecting the following component has been identified.
Corrective actions are underway to restore full performance.
— Your Doctolib Team
investigating
We are investigating a performance issue affecting the following components.
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
Components impacted: All
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
Performance has returned to normal for the following component.
There is no longer any user impact. We are monitoring to ensure continued stability.
— Your Doctolib Team
identified
We are investigating a performance issue affecting the following components.
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
[Automated Alert] Timeline Items error rate
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a performance issue affecting the following componentss.
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
