Our services are not available for PRO users (FR, DE, IT) and for Patients.
View the provider incident record →Current answer
Doctolib experienced a critical incident: Our services are not available for PRO users (FR, DE, IT) and for Patients.. ServiceAlert observed recovery on Sep 8, 2026.
Looking for an update now? Check the current status, or follow Doctolib for future changes.
Incident Lifecycle
Affected Components
Calendar
Task manager
My activity
Phone assistant
Patient Management
Telehealth
Patient messaging
Doctolib Connect
Clinical software
Patient billing
Connection with medical device
Support Doctolib
Incident Timeline
Monitoring
Service has been restored for the following components.
Access is fully operational. We are closely monitoring the system to ensure continued stability.
— Your Doctolib Team
Access is fully operational. We are closely monitoring the system to ensure continued stability.
— Your Doctolib Team
Sep 8, 2026 at 1:58 PM UTC
Identified
The root cause of the service interruption affecting the following components has been identified.
Restoration efforts are actively underway.
We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery.
Further updates will follow.
— Your Doctolib Team
Restoration efforts are actively underway.
We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery.
Further updates will follow.
— Your Doctolib Team
Sep 8, 2026 at 1:29 PM UTC
Monitoring
Service has been restored for the following components.
Access is fully operational. We are closely monitoring the system to ensure continued stability.
— Your Doctolib Team
Access is fully operational. We are closely monitoring the system to ensure continued stability.
— Your Doctolib Team
Sep 8, 2026 at 1:24 PM UTC
Identified
The root cause of the service interruption affecting the following components has been identified.
Restoration efforts are actively underway.
We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery.
Further updates will follow.
— Your Doctolib Team
Restoration efforts are actively underway.
We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery.
Further updates will follow.
— Your Doctolib Team
Sep 8, 2026 at 1:22 PM UTC
Investigating
We are currently investigating a complete service interruption affecting the following components.
We understand how critical uninterrupted access is for delivering care.
Our teams are fully mobilized and treating this with the highest priority.
We will keep you closely informed.
— Your Doctolib Team
We understand how critical uninterrupted access is for delivering care.
Our teams are fully mobilized and treating this with the highest priority.
We will keep you closely informed.
— Your Doctolib Team
Sep 8, 2026 at 1:09 PM UTC
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