Looking for an update now? Check the current status, or follow Doctolib for future changes.
69.4%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
65.5%
29
10
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Some patients can't connect to their Telehealth consultation
Performance has returned to normal for the following component.
There is no longer any user impact. We are monitoring to ensure continued stability.
— Your Doctolib Team
investigating
We are investigating a performance issue affecting the following component.
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
CalendarTask managerMy activityPhone assistantPatient ManagementTelehealthPatient messagingDoctolib ConnectClinical softwarePatient billingConnection with medical deviceSupport Doctolib
monitoring
Service has been restored for the following components.
Access is fully operational. We are closely monitoring the system to ensure continued stability.
— Your Doctolib Team
identified
The root cause of the service interruption affecting the following components has been identified.
Restoration efforts are actively underway.
We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery.
Further updates will follow.
— Your Doctolib Team
monitoring
Service has been restored for the following components.
Access is fully operational. We are closely monitoring the system to ensure continued stability.
— Your Doctolib Team
identified
The root cause of the service interruption affecting the following components has been identified.
Restoration efforts are actively underway.
We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery.
Further updates will follow.
— Your Doctolib Team
investigating
We are currently investigating a complete service interruption affecting the following components.
We understand how critical uninterrupted access is for delivering care.
Our teams are fully mobilized and treating this with the highest priority.
We will keep you closely informed.
— Your Doctolib Team
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[data-science-production-aws-de-fra-1][Consultation Assistant] SLI consultation-assistant high error and timeout rate over 10% and more than 40 hits on *summarization* *transcription
minorSource not attested
Last archived state: resolved
View archived record details
Clinical software
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Hospitals and CF customers can't do patient search from the agenda
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating a performance issue affecting the following component.
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
investigating
We are investigating a performance issue affecting the following component.
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
July 2026
Consultation assitant is showing degraded perfomance and latency for some users
minorSource not attested
Last archived state: resolved
View archived record details
identified
The cause of the performance issue affecting the following component has been identified.
Corrective actions are underway to restore full performance.
— Your Doctolib Team
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
High error on Consultation Assistant
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We're experiencing high errors on Consultation assistant
June 2026
20k Users (source SENTRY) can't use DDV
minorSource not attested
Last archived state: resolved
View archived record details
identified
The cause of the performance issue affecting the following components has been identified.
Corrective actions are underway to restore full performance.
— Your Doctolib Team
Phone assistant is not answering calls for patients. No impact on Pro side
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
Phone assistant is not available for users in the old infrastructure
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Performance has returned to normal for the following component.
There is no longer any user impact. We are monitoring to ensure continued stability.
— Your Doctolib Team
All doctors are not being able to make an appointment by experiencing frontend error
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Performance has returned to normal for the following component.
There is no longer any user impact. We are monitoring to ensure continued stability.
— Your Doctolib Team
identified
The cause of the performance issue affecting the following component has been identified.
Corrective actions are underway to restore full performance.
— Your Doctolib Team
identified
The cause of the performance issue affecting the following component has been identified.
Corrective actions are underway to restore full performance.
— Your Doctolib Team
May 2026
Components impacted: Phone Assistant
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are investigating a performance issue affecting the following components.
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
Phone assistant slow answers or hangups; general latency degradation for all AI products
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Performance has returned to normal for the following component.
There is no longer any user impact. We are monitoring to ensure continued stability.
— Your Doctolib Team
identified
The cause of the performance issue affecting the following component has been identified.
Corrective actions are underway to restore full performance.
— Your Doctolib Team
identified
The cause of the performance issue affecting the following component has been identified.
Corrective actions are underway to restore full performance.
— Your Doctolib Team
identified
The cause of the performance issue affecting the following component has been identified.
Corrective actions are underway to restore full performance.
— Your Doctolib Team
