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Doctolib Outage History

Uptime record, past incidents, and downtime history for Doctolib.

Checking current status...
86.8% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 86.7% 15 2
July 2026 93.5% 31 2
June 2026 83.3% 30 5
May 2026 80% 15 3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Hospitals and CF customers can't do patient search from the agenda
minor

Started: Aug 4, 2:44 PM

monitoring
A fix has been implemented and we are monitoring the results.
Aug 4, 6:57 PM
identified
The issue has been identified and a fix is being implemented.
Aug 4, 2:56 PM
investigating
We are investigating a performance issue affecting the following component. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
Aug 4, 2:53 PM
investigating
We are investigating a performance issue affecting the following component. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
Aug 4, 2:44 PM
July 2026
Consultation assitant is showing degraded perfomance and latency for some users
minor

Started: Jul 28, 8:54 AM

identified
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
Jul 28, 9:50 AM
identified
The issue has been identified and a fix is being implemented.
Jul 28, 9:34 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 28, 9:12 AM
identified
The issue has been identified and a fix is being implemented.
Jul 28, 9:02 AM
investigating
We are currently investigating this issue.
Jul 28, 8:54 AM
High error on Consultation Assistant
minor

Started: Jul 16, 7:30 AM

investigating
We are continuing to investigate this issue.
Jul 16, 7:40 AM
investigating
We're experiencing high errors on Consultation assistant
Jul 16, 7:30 AM
June 2026
20k Users (source SENTRY) can't use DDV
minor

Started: Jun 30, 10:18 AM

identified
The cause of the performance issue affecting the following components has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
Jun 30, 10:18 AM
Phone assistant is not answering calls for patients. No impact on Pro side
critical

Started: Jun 25, 1:49 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jun 25, 2:32 PM
identified
We are continuing to work on a fix for this issue.
Jun 25, 1:50 PM
identified
The issue has been identified and a fix is being implemented.
Jun 25, 1:49 PM
Phone assistant is not available for users in the old infrastructure
minor

Started: Jun 23, 12:58 PM

monitoring
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
Jun 23, 12:58 PM
All doctors are not being able to make an appointment by experiencing frontend error
minor

Started: Jun 5, 2:03 PM

monitoring
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
Jun 5, 2:22 PM
identified
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
Jun 5, 2:18 PM
identified
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
Jun 5, 2:03 PM
May 2026
Components impacted: Phone Assistant
minor

Started: May 29, 3:11 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 29, 3:49 PM
identified
We are continuing to work on a fix for this issue.
May 29, 3:23 PM
identified
We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
May 29, 3:11 PM
Phone assistant slow answers or hangups; general latency degradation for all AI products
minor

Started: May 29, 11:42 AM

monitoring
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
May 29, 12:38 PM
identified
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
May 29, 12:12 PM
identified
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
May 29, 12:02 PM
identified
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
May 29, 11:42 AM
5 min drop of traffic which had a snowball effect on MDP when traffic came back
minor

Started: May 20, 3:28 PM

monitoring
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
May 20, 3:38 PM
identified
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
May 20, 3:28 PM
Impossible for admin telesecretariat accounts to access the calendars.
critical

Started: May 6, 6:54 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 6, 7:28 AM
identified
We are continuing to work on a fix for this issue.
May 6, 7:01 AM
identified
The issue has been identified and a fix is being implemented.
May 6, 6:54 AM
Components impacted: Consultation Assistant
minor

Started: May 5, 7:57 AM

identified
Work continues to improve performance of the following component. Stabilization efforts are ongoing. — Your Doctolib Team
May 5, 8:43 AM
identified
Work continues to improve performance of the following component. Stabilization efforts are ongoing. — Your Doctolib Team
May 5, 8:26 AM
identified
We are continuing to work on a fix for this issue.
May 5, 8:13 AM
identified
We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
May 5, 7:57 AM
April 2026
Components impacted: Phone Assistant
critical

Started: Apr 22, 8:45 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 22, 9:16 AM
identified
The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team
Apr 22, 8:53 AM
investigating
We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
Apr 22, 8:45 AM
Components impacted: All
minor

Started: Apr 10, 1:21 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 10, 2:15 PM
identified
The issue has been identified and a fix is being implemented.
Apr 10, 1:57 PM
monitoring
Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team
Apr 10, 1:39 PM
identified
We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
Apr 10, 1:21 PM
[Automated Alert] Timeline Items error rate
minor

Started: Apr 7, 12:09 PM

investigating
We are investigating a performance issue affecting the following componentss. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team
Apr 7, 12:09 PM
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