Some patients can't connect to their Telehealth consultation
View the provider incident record →Current answer
Doctolib experienced a minor incident: Some patients can't connect to their Telehealth consultation. ServiceAlert observed recovery on Sep 25, 2026.
Looking for an update now? Check the current status, or follow Doctolib for future changes.
Incident Lifecycle
Affected Components
Telehealth
Incident Timeline
Monitoring
Performance has returned to normal for the following component.
There is no longer any user impact. We are monitoring to ensure continued stability.
— Your Doctolib Team
There is no longer any user impact. We are monitoring to ensure continued stability.
— Your Doctolib Team
Sep 25, 2026 at 9:59 AM UTC
Investigating
We are investigating a performance issue affecting the following component.
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
Some users may experience slower response times or intermittent instability.
We understand how important reliability is in your daily practice and are working with high priority.
— Your Doctolib Team
Sep 25, 2026 at 9:33 AM UTC
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