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Dialpad Outage History

Daily provider-status observations and published incident history for Dialpad.

Degraded performance

Dialpad is reporting degraded performance. Verified . Official provider source.

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94.7% of 57 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 93.3% 30 2

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Some customers may be experiencing issues with devices.
minor

View incident details and source

Started:

Telephony Infrastructure: Inbound Calls Telephony Infrastructure: Outbound Calls
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.
Some customers may be experiencing issues making or receiving calls.
major Observed active window 7h 40m

View incident details and source

Started:

Telephony Infrastructure: Inbound Calls Telephony Infrastructure: Outbound Calls
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.
investigating
We are continuing to test the fix. Next update within 30 minutes.
investigating
Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.
investigating
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
investigating
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
investigating
We are continuing to investigate the issue. Next update in 30 minutes.
investigating
We are investigating a potential outage for some customers.
September 2026
Service degradation affecting some IVR Customers
minor Observed active window 49m

View incident details and source

Started:

Omnichannel
monitoring
Service degradation affecting some IVR Customers
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
minor Observed active window 21m

View incident details and source

Started:

Telephony Infrastructure: Inbound Calls Telephony Infrastructure: Outbound Calls
monitoring
We are continuing to monitor for any further issues.
monitoring
Network issue in the midwest US impacted some new and existing calls in the region. The incident lasted approximately 6 minutes and traffic has been successfully rerouted.
Investigating degraded calling performance for some EU numbers and destinations
minor Observed active window 50m

View incident details and source

Started:

Telephony Infrastructure: Inbound Calls Telephony Infrastructure: Outbound Calls Carrier Networks: Local Numbers
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Potential partial inbound call failures
major Observed active window 4h 39m

View incident details and source

Started:

Telephony Infrastructure: Inbound Calls
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.

Legacy Incident Archive

11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Some contact center agents may be experiencing issues with being unable to complete a call wrap-up
minor Source not attested
Last archived state: resolved
View archived record details
Contact Center
monitoring
A fix has been implemented and we are monitoring the results. Agents should refresh their application to pick up the change.
identified
The issue has been identified and a fix is being implemented.
July 2026
Some customers may be experiencing errors using the fax API
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
Some customers may be experiencing degraded performance with IVR calls
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers may be experiencing degraded performance with IVR calls. The degraded calls will be going to designated fallbacks.
June 2026
Inbound/Outbound Calling Potentially Impacted
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied. Calling operations returned to normal.
investigating
We are investigating a potential impairment with calling.
Some customers in the US and Canada may be experience issues with delays in message delivery
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some customers in the US and Canada may be experiencing issues with MMS messaging
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Some customers may be experiencing issues receiving inbound SMS messages
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating the issue.
May 2026
Some customers may be experiencing issues with IVR
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
investigating
We are currently investigating this issue.
investigating
We are currently investigating this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
April 2026
We are investigating potential issues with calling
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
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