Current answer
Dialpad experienced a minor incident: Some customers may be experiencing issues with devices.. The provider currently marks this incident Monitoring.
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Incident Lifecycle
Affected Components
Telephony Infrastructure: Inbound Calls
Telephony Infrastructure: Outbound Calls
Incident Timeline
Monitoring
We've resolved issues for most customers by now.
Oct 20, 2026 at 8:22 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 20, 2026 at 4:38 PM UTC
Investigating
We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.
Oct 20, 2026 at 3:49 PM UTC
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