Some customers may be experiencing issues making or receiving calls.
View the provider incident record →Current answer
Dialpad experienced a major incident: Some customers may be experiencing issues making or receiving calls.. ServiceAlert observed recovery on Oct 20, 2026.
Looking for an update now? Check the current status, or follow Dialpad for future changes.
Incident Lifecycle
Affected Components
Telephony Infrastructure: Inbound Calls
Telephony Infrastructure: Outbound Calls
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 20, 2026 at 8:57 AM UTC
Investigating
Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.
Oct 20, 2026 at 7:28 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 20, 2026 at 5:17 AM UTC
Identified
The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.
Oct 20, 2026 at 4:54 AM UTC
Investigating
We are continuing to test the fix. Next update within 30 minutes.
Oct 20, 2026 at 4:16 AM UTC
Investigating
Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.
Oct 20, 2026 at 3:46 AM UTC
Investigating
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
Oct 20, 2026 at 3:16 AM UTC
Investigating
We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
Oct 20, 2026 at 2:45 AM UTC
Investigating
We are continuing to investigate the issue. Next update in 30 minutes.
Oct 20, 2026 at 2:18 AM UTC
Investigating
We are investigating a potential outage for some customers.
Oct 20, 2026 at 1:44 AM UTC
Was your business affected by this Dialpad outage?
Follow Dialpad and route available status alerts to email or a team channel.