Current answer
Dialpad experienced a major incident: Potential partial inbound call failures. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
Telephony Infrastructure: Inbound Calls
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 1, 2026 at 7:03 PM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 1, 2026 at 6:35 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 1, 2026 at 6:34 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 1, 2026 at 5:14 PM UTC
Investigating
We are currently investigating this issue.
Sep 1, 2026 at 4:44 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Sep 1, 2026 at 4:05 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 1, 2026 at 4:04 PM UTC
Investigating
We are currently investigating this issue.
Sep 1, 2026 at 3:25 PM UTC
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