Investigating degraded calling performance for some EU numbers and destinations
View the provider incident record →Current answer
Dialpad experienced a minor incident: Investigating degraded calling performance for some EU numbers and destinations. ServiceAlert observed recovery on Sep 3, 2026.
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Incident Lifecycle
Affected Components
Telephony Infrastructure: Inbound Calls
Telephony Infrastructure: Outbound Calls
Carrier Networks: Local Numbers
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 3, 2026 at 10:27 AM UTC
Identified
The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.
Sep 3, 2026 at 10:19 AM UTC
Investigating
We are continuing to investigate this issue.
Sep 3, 2026 at 10:12 AM UTC
Investigating
We are continuing to investigate this issue.
Sep 3, 2026 at 10:06 AM UTC
Investigating
We are currently investigating this issue.
Sep 3, 2026 at 9:54 AM UTC
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