Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
View the provider incident record →Current answer
Dialpad experienced a minor incident: Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls. ServiceAlert observed recovery on Sep 15, 2026.
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Incident Lifecycle
Affected Components
Telephony Infrastructure: Inbound Calls
Telephony Infrastructure: Outbound Calls
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Sep 15, 2026 at 4:09 PM UTC
Monitoring
Network issue in the midwest US impacted some new and existing calls in the region. The incident lasted approximately 6 minutes and traffic has been successfully rerouted.
Sep 15, 2026 at 4:08 PM UTC
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