Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients
View the provider incident record →Current answer
CM.com experienced a minor incident: Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients. ServiceAlert observed recovery on Oct 2, 2026.
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Incident Lifecycle
Affected Components
Email Campaigns
Incident Timeline
Investigating
We are investigating an issue where part of the email campaign traffic to Microsoft-hosted mailboxes (Outlook, Hotmail, Live, Microsoft 365) and iCloud mailboxes is being rejected, resulting in an increased number of bounces. Delivery to other email providers is not affected.
Oct 2, 2026 at 12:57 PM UTC
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