Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.
View the provider incident record →Current answer
CM.com experienced a minor incident: Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.. ServiceAlert observed recovery on Sep 25, 2026.
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Incident Lifecycle
Affected Components
Native Voice
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 25, 2026 at 12:23 PM UTC
Identified
The cause of the issue has been identified; we are currently taking measures to resolve this incident.
Sep 25, 2026 at 11:26 AM UTC
Investigating
We are currently investigating an issue with MSC - Native voice affecting the functionality of the agent inbox to start calls or to receive them.
Sep 25, 2026 at 10:52 AM UTC
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