Users are experiencing random 401 errors on authentication. We are working to resolve this issue.
Refreshing the page (multiple times) can temporarily resolve the issue.
Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients
We are investigating an issue where part of the email campaign traffic to Microsoft-hosted mailboxes (Outlook, Hotmail, Live, Microsoft 365) and iCloud mailboxes is being rejected, resulting in an increased number of bounces. Delivery to other email providers is not affected.
Mobile network operators: NetherlandsSMS - Regular
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Netherlands - Vodafone - 20404 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption -Belgium- Orange - 20610
Belgium operator Orange is experiencing an issue on their platform which affects part of MT/MO SMS traffic and Status Reports. Delays may occur. The operator is investigating the issue.
Customer Data Platform - Workflows cannot be opened
Electronic Cash RegisterGlobal Ticket / Ticketing Museum & Parks
monitoring
Fix found, monitoring the situation
investigating
We are continuing to investigate this issue.
investigating
Degraded performance Museums&Parks
Product teams are investigating
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
CM Platform - Login Email Delivery Issues.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue affecting email delivery in the Email Campaigns application. Some emails are being delayed or failing to send. This issue was introduced by a maintenance release last week Thursday. We have identified the cause and are actively working on a fix. We apologize for the inconvenience.
May 2026
Email Campaign - Email Delivery Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an issue in the Email Campaigns application that is causing email messages to not be sent.
HALO - degraded performance
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating degraded performance affecting HALO.
Response times have increased significantly, resulting in reduced service availability.
Our team is actively investigating the root cause. Further updates will follow.
HALO - degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating degraded performance affecting HALO.
Since approximately 11:30, response times have increased significantly, resulting in reduced service availability.
Our team is actively investigating the root cause. Further updates will follow.
Outage - CM.com Platform not fully accessible
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Agent Inbox delay in processing tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Traffic is processed normally. All previously delayed tasks have been processed.
investigating
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
investigating
Agent Inbox - Delay in handover and processing of tasks
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
Operator Service Interruption - FR - Orange France - 20801
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
French operator Orange France (20801) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
IPP Gateway - intermittent transaction issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
IPP Gateway - intermittent transaction issues
Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
Native Voice - degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
In and outbound calling is working, our team continues to investigate this issue further.
investigating
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted.
Our product team is currently investigating this issue.
