Seeing balances and activityPaying money inSending money outMoving money between accounts
investigating
A problem with our systems means that money is taking longer to come in and to get to other people. Standing orders and Direct Debits are not affected.
Your payment will still be processed as normal, it's just taking a little bit longer. We're sorry for any problems this causes you.
We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Payments aren't working right now
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have a problem with some of our systems at the moment.
You can still move money between your accounts. Your card works as normal.
We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Payments are delayed right now
minorSource not attested
Last archived state: resolved
View archived record details
investigating
A problem with our systems means that money is taking longer to move in and out of your account.
Your payment will still be processed, it's just taking a little bit longer than usual. Your card is working as normal.
We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
