Current answer
Chase UK experienced a minor incident: Trouble with balances and using your card. ServiceAlert observed recovery on Oct 14, 2026.
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Incident Lifecycle
Affected Components
Using your card
Incident Timeline
Investigating
A problem with our systems means that you may have trouble using your card details online, and seeing your balance update if you spend.
This means you may have trouble making card payments online. Your balance will not update in the app if you spend and your transactions won’t show in ‘All Activity’. You can still use your card in-store, but you may get two notifications about any transactions but you will only be charged once.
We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
This means you may have trouble making card payments online. Your balance will not update in the app if you spend and your transactions won’t show in ‘All Activity’. You can still use your card in-store, but you may get two notifications about any transactions but you will only be charged once.
We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
Oct 14, 2026 at 3:27 PM UTC
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