Current answer
Chase UK experienced a minor incident: Trouble with card transactions. ServiceAlert observed recovery on Nov 14, 2026.
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Incident Lifecycle
Affected Components
Using your card
Incident Timeline
Investigating
We have a problem with some of our systems at the moment.
It means that card transactions aren't processing on our side properly. You may see cancelled or failed card transactions show as ‘pending’ for longer than usual. We’re working to clear these transactions as quickly as possible, and your balance will update when they clear.
We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
It means that card transactions aren't processing on our side properly. You may see cancelled or failed card transactions show as ‘pending’ for longer than usual. We’re working to clear these transactions as quickly as possible, and your balance will update when they clear.
We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Nov 14, 2026 at 7:00 PM UTC
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