Seeing balances and activityPaying money inSending money outMoving money between accounts
investigating
A problem with our systems means that money is taking longer to come in and to get to other people. Standing orders and Direct Debits are not affected.
Your payment will still be processed as normal, it's just taking a little bit longer. We're sorry for any problems this causes you.
We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Messaging us isn't working right now
minorSource not attested
Last archived state: resolved
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Contacting us
identified
We have a problem with one of our systems right now.
It means that you may not get a response from us if you message us today. That also means that more people than usual are trying to call us today, so it might take us a little longer to pick up.
We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and we'll update you as soon as we know more. We're sorry for any problems this causes you.
Payments and some transactions are delayed right now
Source not attested
Last archived state: resolved
View archived record details
Seeing balances and activityPaying money inMaking regular payments
identified
We are continuing to work on a fix for this issue.
identified
A problem with our systems means that some transactions and payments are taking longer to process. Standing orders and Direct Debits are not affected.
Your payment will still be processed as normal, it's just taking a little bit longer. We're sorry for any problems this causes you.
We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
July 2026
Issues opening saver accounts
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have a problem with one of our systems at the moment.
It means you can’t open a new saver account right now.
Everything else works as normal.
We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Trouble with online card payments
Source not attested
Last archived state: resolved
View archived record details
investigating
We have a problem with some of our systems at the moment.
It means that some online card payments that need security checks aren't working right now.
You can still use your card in shops, and with Apple Pay and Google Pay. You can also withdraw cash and transfer money. Your Direct Debits and standing orders aren't affected.
If you've got an important payment impacted by this, we'll make things right for you once we've sorted the issue.
We're sorry for any problems this causes you.
We ...
Talking to us today
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have a problem with some of our systems at the moment.
It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response.
We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we ...
Trouble with online card payments
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have a problem with some of our systems at the moment.
It means that some online card payments that need security checks aren't working right now.
You can still use your card in shops, and with Apple Pay and Google Pay. You can also withdraw cash and transfer money. Your Direct Debits and standing orders aren't affected.
If you've got an important payment impacted by this, we'll make things right for you once we've sorted the issue.
We're sorry for any problems this causes you.
We ...
June 2026
Joining J.P. Morgan Personal Investing
Source not attested
Last archived state: resolved
View archived record details
investigating
J.P. Morgan Personal Investing are having an issue with one of their services.
You may experience an issue joining them today. If that happens, please try again later.
Talking to us today
minorSource not attested
Last archived state: resolved
View archived record details
identified
We're still investigating this issue with our Support team's systems at the moment. Our team still can't access any details about your account when you contact us. That means we can't answer specific questions about your account. Your data is not affected.
identified
We have a problem with some of our systems at the moment.
It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response.
We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we ...
Payments going out are held in a queue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We have a problem with some of our systems at the moment.
This means that any payments you make are being held in a queue. As soon as we've fixed the issue those payments will be made. We're sorry for any problems this causes you. Your card works as normal.
We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
April 2026
Trouble with the app
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We have a problem with some of our systems at the moment.
It means that we’re having trouble loading information into the app. Some customers are also having an issue logging into the app.
This also means that some online card transactions will not work.
Our Support Team are also unable to help with information about your account.
You can still use your card as normal in-store and at cash machines. You can also use digital wallets such as Apple Pay and Google Pay.
We know you count on...
