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91.2%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Delayed Email Evaluation for Education related Customers
Abnormal continues to work with Google Support to mitigate the issue while simultaneously implementing a short-term solution to restore normal email processing for affected customers. Additional updates will be provided as more information becomes available.
identified
Beginning at 14:35 UTC on October 8, 2026, Abnormal began investigating an issue affecting some Educational related customers using Google Workspace hosted in the US and EU. During this time, some inbound emails for .EDU mailboxes may not be evaluated in real time, which may temporarily reduce email detection coverage for affected mailboxes. Abnormal is actively working to restore normal processing and will provide an update as more information becomes available.
Inbound Email Security Detection and Remediation Disruption — US Hosted Customers
Abnormal engineers have identified the issue and are actively working on a fix to restore full service. The next update will be provided within one hour or sooner if additional information becomes available.
investigating
Starting at approximately 23:30 UTC on September 30, 2026, Abnormal began experiencing a service disruption affecting Inbound Email Security detection and remediation for some hosted US customers. Inline email may also not be detected or remediated as expected during this time. Abnormal engineers are actively working to restore services, and the next update will be provided within one hour or sooner if additional information becomes available.
Starting around 17:50 UTC, Abnormal began experiencing a service disruption affecting Portal access for Government customers. During this time, impacted customers may be unable to access the Portal. Email detection, scoring, and remediation services remain fully operational, and customer security protection is not impacted. Abnormal's engineering team is actively investigating and working to restore full functionality. Abnormal will provide the next update within 60 minutes or sooner as more information becomes available. If you experience any further issues, please reach out to Abnormal's support team at support@abnormalsecurity.com.
Starting at 16:50 UTC, Abnormal began experiencing a service disruption affecting email scoring, detection, and remediation for GOV customers. During this time, GOV customers may experience emails not being analyzed or remediated during this time. The engineering team is actively investigating and working to restore full functionality. The next update will be provided within 1 hour or sooner as more information becomes available.
If you experience any further issues, please reach out to Abnormal's support team at support@abnormalsecurity.com.
Delayed AI Security Mailbox Notifications for US and EU Customers
Starting at 16:00 UTC, Abnormal began experiencing a service disruption affecting AI Security Mailbox notifications for US and EU customers. The AI Security Mailbox continues to function as expected, and customer security protection is not impacted. However, affected customers are not currently receiving notifications. Abnormal is actively working with our email delivery provider to restore notification delivery for customers.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Abnormal Portal Access Disruption – (EU)
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Starting around 14:26 UTC, Abnormal began experiencing an issue with the EU Portal being inaccessible and displaying an error. EU customers may be unable to access the Abnormal Portal during this time. Email detection and remediation services remain fully operational and are not impacted. The engineering team is actively working to restore access to the EU Portal.
Threat Log Display Delays – Gov
minorSource not attested
Last archived state: resolved
View archived record details
identified
Starting at 18:00 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline may experience delays in appearing within the Threat Log for Gov customers. Inbound Email Security detection and remediation remain fully functional, and all threats continue to be identified and acted upon as expected. The impact is limited to a delay in Threat Log visibility within the Portal.
