Delayed Email Evaluation for Education related Customers
View the provider incident record →Current answer
Abnormal Security experienced a major incident: Delayed Email Evaluation for Education related Customers. ServiceAlert observed recovery on Oct 8, 2026.
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Incident Lifecycle
Affected Components
Inbound Email Security (IES)
Incident Timeline
Identified
Abnormal continues to work with Google Support to mitigate the issue while simultaneously implementing a short-term solution to restore normal email processing for affected customers. Additional updates will be provided as more information becomes available.
Oct 8, 2026 at 7:07 PM UTC
Identified
Beginning at 14:35 UTC on October 8, 2026, Abnormal began investigating an issue affecting some Educational related customers using Google Workspace hosted in the US and EU. During this time, some inbound emails for .EDU mailboxes may not be evaluated in real time, which may temporarily reduce email detection coverage for affected mailboxes. Abnormal is actively working to restore normal processing and will provide an update as more information becomes available.
Oct 8, 2026 at 5:11 PM UTC
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