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Abnormal Security Outage History

Uptime record, past incidents, and downtime history for Abnormal Security.

Checking current status...
89% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 96% 25 1
April 2026 90% 30 3
March 2026 83.9% 31 5
February 2026 80% 5 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Degraded SOAR API functionality for US customers
major

Started: May 4, 5:21 PM

investigating
Abnormal is currently investigating an issue affecting Security Orchestration, Automation and Response (SOAR) API functionality for US customers. Customers utilizing SOAR API integrations may experience errors when attempting to query messages, attachments, and threat data. Some Portal functionality that relies on the same data source may also be intermittently affected. The Abnormal engineering team is actively investigating the root cause and working toward resolution. Email detection and r...
May 4, 5:21 PM
April 2026
Email Detection Service Degradation
major

Started: Apr 28, 5:25 AM

identified
Abnormal engineering has identified the root cause and is working to implement a fix to fully restore email protection. Abnormal will provide an additional update within 1 hour or as new information becomes available.
Apr 28, 6:20 AM
identified
Starting at 00:30 UTC on April 28, 2026, Abnormal identified an issue impacting email detection accuracy, which may result in some legitimate emails being incorrectly flagged. Abnormal engineering is actively investigating and implementing corrective measures to restore full detection accuracy. Email remediation services remain operational. Abnormal will provide an update within 1 hour or as new information becomes available.
Apr 28, 5:25 AM
Customer Support Portal Access Disruption
major

Started: Apr 9, 3:15 PM

investigating
Starting at approximately 19:00 UTC on April 8, 2026, Abnormal began receiving reports of customers being unable to access the Customer Support Portal. Some customers may experience intermittent or complete inaccessibility when attempting to log in or navigate the Customer Support Portal. The Abnormal engineering team is actively investigating the underlying cause of the issue.
Apr 9, 3:15 PM
Support Case Submission via Email Temporarily Unavailable
minor

Started: Apr 8, 8:15 PM

identified
Starting at 13:30 UTC on April 8, 2026, Abnormal began experiencing an issue with receipt of email-based support case submissions and replies due to a vendor caused issue. Customer emails to support@abnormalsecurity.com or support@abnormal.ai may be delayed. Abnormal support is actively monitoring the issue and will provide further updates once additional information is received from the vendor. In the meantime, customers are encouraged to submit support inquiries through the Abnormal Custom...
Apr 8, 8:15 PM
March 2026
AI Security Mailbox Report Processing Disruption
major

Started: Mar 26, 11:03 PM

identified
Starting at approximately 16:00 UTC on March 26, 2026, Abnormal began experiencing an issue with AI Security Mailbox report processing. US and EU customers may experience failures in the processing of new reports submitted to AI Security Mailbox. Abnormal engineering is actively investigating and working to restore full functionality.
Mar 26, 11:03 PM
Inbound Email Security Detection and Remediation Disruption — US
major

Started: Mar 16, 11:21 PM

investigating
Starting around 22:23 UTC on March 16, 2026, Abnormal began experiencing a service disruption impacting Inbound Email Security detection and remediation for some US customers. Additionally, inline email processing is affected during this time, and malicious emails may not be properly detected or remediated. Abnormal's engineering team is actively investigating and working to restore full functionality. The next update will be provided within 1 hour or when further information is obtained.
Mar 16, 11:21 PM
Abnormal Portal Access Disruption – (EU)
major

Started: Mar 16, 2:58 PM

investigating
Starting around 14:26 UTC, Abnormal began experiencing an issue with the EU Portal being inaccessible and displaying an error. EU customers may be unable to access the Abnormal Portal during this time. Email detection and remediation services remain fully operational and are not impacted. The engineering team is actively working to restore access to the EU Portal.
Mar 16, 2:58 PM
Threat Log Display Delays – Gov
minor

Started: Mar 12, 8:31 PM

identified
Starting at 18:00 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline may experience delays in appearing within the Threat Log for Gov customers. Inbound Email Security detection and remediation remain fully functional, and all threats continue to be identified and acted upon as expected. The impact is limited to a delay in Threat Log visibility within the Portal.
Mar 12, 8:31 PM
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