Delayed AI Security Mailbox Notifications for US and EU Customers
View the provider incident record →Current answer
Abnormal Security experienced a minor incident: Delayed AI Security Mailbox Notifications for US and EU Customers. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
AI Security Mailbox (AISM)
Incident Timeline
Identified
Starting at 16:00 UTC, Abnormal began experiencing a service disruption affecting AI Security Mailbox notifications for US and EU customers. The AI Security Mailbox continues to function as expected, and customer security protection is not impacted. However, affected customers are not currently receiving notifications. Abnormal is actively working with our email delivery provider to restore notification delivery for customers.
Sep 1, 2026 at 4:40 PM UTC
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