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71.2%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
63%
27
10
September 2026
92.9%
28
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident: We are seeing an increase in issues related to Global Blue payment transaction errors and are investigating to begin a technical response. These errors may result in the following types of issues for Card Present Transactions: • Payment Transaction Timeouts • Payment Transaction Declines • Payment Transaction Failures/Errors
Internal Communication:
If this is a "CRITICAL" alert affecting your team and you are a designated contact, please join the bridge immediately.
Microsoft Teams meeting link: https://teams.microsoft.com/meet/290342004334794?p=FqKv1QayTqQCb6DFkp
Plan of Action: Gateway development teams have been engaged. Further details will be provided when available. External notifications will be sent shortly.
Public Script: Shift4 is aware of some merchants experiencing issues processing to Global Blue payment transactions. These errors may result in the following types of issues:
• Payment Transaction Timeouts
• Payment Transaction Declines
• Payment Transaction Failures/Errors We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
investigating
Shift4 is aware of some merchants experiencing issues processing to Global Blue payment transactions.
These errors may result in the following types of issues:
• Payment Transaction Timeouts
• Payment Transaction Declines
• Payment Transaction Failures/Errors
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
A fix for Canadian Giftcard timeouts has been implemented and we are monitoring the results.
identified
Shift4 is aware of an interruption due to intermittent bursts of transaction errors affecting Givex Canada. The Givex technical team has identified the issue and is actively working on a fix. We apologize for any inconvenience.
investigating
<b>Incident:</b>
Shift4 is aware of an interruption due to intermittent bursts of transaction errors affecting Givex Canada. The Givex technical team has been engaged and is actively investigating. We apologize for any inconvenience.
We are receiving reports of phishing emails being sent to merchants. These emails are originating from a third party platform called decisions.com.
PLEASE DO NOT OPEN, delete the email immediately if you have received it.
investigating
We are receiving reports of phishing emails being sent to merchants. Impact believed to be hitting over 1,000 merchants.
Service Restoration Update
Restored Services
GiveX POS
GiveX Gift
GiveX Loyalty
GiveX/Rx Analytics
B2B Cards
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Restoration Efforts Ongoing
While the services listed above have been restored, some functionality remains affected.
Digital gift certificate orders — Orders are currently queued and are being prioritized for sending.
Reporting services (Canada Region) — Reporting may be delayed as processing returns to its normal schedule.
Analytics RX and Shift4/GivexGO app — Reporting issues remain ongoing.
GivexPOS store synchronization — Multiple stores are experiencing synchronization issues.
GivexPOS payment processing — Some payments are timing out at terminals.
GivexPOS online ordering integrations — Third-party integrations are experiencing failures and processing delays.
Gift card e-commerce skin changes — Changes are currently unavailable.
Weekly and monthly gift card settlements — Issues are under investigation.
Scheduled custom scripts — These are being prioritized.
Beta and developer environments — These environments are being reviewed and prioritized for restoration.
Connectivity Troubleshooting
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
monitoring
Service Restoration Update
Restored Services:
• GiveX POS
• GiveX Gift
• GiveX Loyalty
• GiveX/Rx Analytics
• B2B Cards
Restoration Efforts Ongoing:
• Digital gift certificate orders — Orders are currently queued and are being prioritized for sending.
• Reporting services (Canada Region) — Reporting may be delayed as processing returns to its normal schedule.
• Beta and Developer environments — Are being reviewed and prioritized for restoration.
• GivexPOS integrations with third-party online ordering platforms including delays in order processing.
Connectivity Troubleshooting
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
monitoring
Service Restoration Update
Restored Services:
• GiveX POS, including third-party online ordering
• GiveX Gift
• GiveX Loyalty
• Online ordering payments
• GiveX/Rx Analytics
• B2B Cards
Restoration Efforts Ongoing:
• Digital gift certificate orders — Orders are currently queued and are being prioritized for sending.
• Reporting services (Canada Region) — Reporting may be delayed as processing returns to its normal schedule.
• Beta and Developer environments — Are being reviewed and prioritized for restoration.
Connectivity Troubleshooting
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
monitoring
Service Restoration Update
The following services have been restored:
GiveX POS, including third-party online ordering
GiveX Gift
GiveX Loyalty
Online ordering payments
GiveX/Rx Analytics
B2B Cards
Restoration efforts are ongoing for:
Digital gift certificate orders, which are currently in a queued status. These orders are being prioritized to be moved to sent.
Reporting services, which may be delayed as processing returns to its normal schedule.
Beta and Developer environments
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
monitoring
Service Restoration Update
The following services have been restored:
GiveX POS, including third-party online ordering
GiveX Gift
GiveX Loyalty
Online ordering payments
GiveX/Rx Analytics
Marqui CMS
B2B Cards
Restoration efforts are ongoing for:
Digital gift certificate orders, which are currently in a queued status. Those are being prioritized to be moved to sent.
Reporting services, which may be delayed as processing returns to its normal schedule.
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
monitoring
Restored Services:
- GiveX POS: Including third-party online ordering
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
- Marqui CMS
- B2B Cards
Restoring Now:
- Reporting may be delayed as they catch up to their typical scheduling, please be patient as the system recovers
ATTENTION: If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.
monitoring
Restored:
- GiveX POS: Including third-party online ordering
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday.
Still Down:
- Marqui CMS
If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.
monitoring
Restored:
- GiveX POS: Third-party online ordering has been fixed
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday.
Outage:
- Marqui CMS
Please follow the previous advice if merchants are having issues accessing the portal
monitoring
*Merchants configured to US datacenters that are boarded as Canadian entities, have been unable to use GiveX services. A fix is being applied now to address this directly.*
Restored:
- GiveX POS: Third-party online ordering has been fixed
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday.
Outage:
- Marqui CMS
Please follow the previous advice if merchants are having issues accessing the portal
monitoring
GiveX Update
Restored:
- GiveX POS: Including third-party online ordering has been fixed
- GiveX Gift
- GiveX Loyalty
- Online ordering payments: Fully fixed as well.
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday.
Still Down:
- Marqui CMS
If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.
monitoring
GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.
Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint. If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect.
We are aware that reporting services remain degraded across Canada and Europe.
We sincerely apologize for any inconvenience this may have caused you.
monitoring
GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.
Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint.
We are aware that reporting services remain degraded across Canada and Europe.
We sincerely apologize for any inconvenience this may have caused you.
identified
GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.
Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint.
We are aware that reporting services remain degraded across Canada and Europe.
We sincerely apologize for any inconvenience this may have caused you
identified
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.
Maintenance is still ongoing in a few regions. Clients with automatic failover enabled will be automatically routed, and no further action is required.
If the service is still impaired, customers are advised to redirect to the secondary endpoint,
We are aware that reporting services remain degraded.
We sincerely apologise for any inconvenience this may have caused you
identified
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.
An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.
Customers are advised to redirect to the secondary endpoint if no automatic failover is implemented and the service is still impaired
We are aware that reporting services remain degraded.
identified
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.
An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.
If declines are observed, we suggest that clients contact our Support Team for further guidance.
We are aware that reporting services remain degraded.
identified
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored. This covers GiveX services globally. We are aware that reporting services remain degraded.
An issue in Brazil - specifically BR2 - has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed from BR1 to BR2; no further action is required.
If declines are observed, we suggest that clients manually switch from BR2 to BR1.
monitoring
GiveX core services in the US, Canada, Australia, Europe, Brazil, and Hong Kong have been restored.
We are aware that reporting services remain degraded.
We appreciate your patience and apologise for the inconvenience.
identified
Work on Givex services is still ongoing. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress.
Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting.
We appreciate your patience and apologise for the inconvenience.
identified
We are continuing work to restore GiveX services and are still working to get merchants back online.
Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting.
We appreciate your patience and apologise for the inconvenience.
identified
We continue to work on restoring GiveX services. A limited number of merchants have been restored, and we are continuing to bring the remaining merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologize for the inconvenience.
identified
We are continuing to work on restoring GiveX services. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Until restored, affected merchants may continue to experience issues with balance checks, activations/redemptions, online purchases, and reporting. Thank you for your continued patience, and we apologize for the inconvenience.
identified
We are continuing to work through unplanned maintenance and have begun restoring Gift Card and Loyalty Services (GiveX) for a limited number of merchants. Restoration is being completed in phases, so some merchants may see services return before others. Merchants who have not yet been restored may still experience unavailability of balance checks, activations/redemptions, online purchases, and reporting. We will continue to provide hourly updates as restoration progresses. Thank you for your patience, and we apologize for the inconvenience.
identified
We are still undergoing unplanned maintenance. We are making progress restoring some services at this time. However, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
identified
We are still undergoing unplanned maintenance. We continue working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
identified
Update: We are currently working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
identified
Update: We are progressing through unplanned maintenance activity. During this time, no Gift Card and Loyalty services will be available (this includes balance checks, activating/redeeming, as well as online purchases and reporting). We will continue to push updates here on an hourly basis.
Thank you for your patience; we apologize for the inconvenience.
identified
Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
identified
Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
investigating
Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately.
During this time, no GiveX service will be available
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
Eigen Sim Cards Connection Issues for Canadian Merchants - Oct 28 2026.
A fix has been implemented and we are monitoring the results.
identified
<b>Incident:</b>
Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices.
Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.
We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect. Transactions will continue to process normally. What you need to know:
1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions.
2. No action is required if your device is displaying the incorrect time.
3. The correct time will be restored automatically when the permanent update is deployed. Our team is actively working to resolve the display issue as quickly as possible.
If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
monitoring
We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect. Transactions will continue to process normally. What you need to know: 1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions. 2. No action is required if your device is displaying the incorrect time. 3. The correct time will be restored automatically when the permanent update is deployed. Our team is actively working to resolve the display issue as quickly as possible. If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
monitoring
We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect.
Transactions will continue to process normally.
What you need to know:
1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions.
2. No action is required if your device is displaying the incorrect time.
3. The correct time will be restored automatically when the permanent update is deployed.
Our team is actively working to resolve the display issue as quickly as possible.
If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
monitoring
A fix has been implemented across UK, Ireland, and Portugal. We are monitoring the results.
identified
As we are still investigating the issue that is affecting the UK, Ireland & Portugal for Shift4 One & Shift4 Duo devices with the highest priority, we would like to note that, as a temporary workaround, please disable the toggles titled (Use Network Provided Time and Use Network Provided Timezone) and also change the timezone to +1 (UTC/Summertime) Merchants not in the mentioned countries can disregard this incident.
investigating
As we are still investigating the issue that is affecting the UK, Ireland & Portugal for Shift4 One devices with the highest priority, we would like to note that, as a temporary workaround, please disable the toggles titled (Use Network Provided Time and Use Network Provided Timezone) and also change the timezone to +1 (UTC/Summertime)
Merchants not in the mentioned countries can disregard this incident.
investigating
We are still actively investigating the issue that is affecting the UK, Ireland & Portugal and working on a permanent fix.
In the meantime, we recommend manually changing the time zone back to +1 (UTC) as a temporary workaround.
Other merchants can disregard this incident
Once further feedback is available, we will let you know.
investigating
We have determined that Shift4 One might be partially unavailable in the UK, Ireland & Portugal
investigating
Shift4 is investigating reports of degraded performance on our S4 Dine.
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
Shift4 is aware of a technical issue affecting deposit funding for a small number of merchants. We are working diligently to resolve the issue. Please be advised, deposits will be made as quickly as possible.
investigating
Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible. We will provide updates as the status changes.
Please be advised, deposits will be paid within 24 hours.
identified
Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.
monitoring
A fix has been implemented and we are monitoring the results.
identified
<b>Incident:</b>
Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.
TSYSShift4 Dine POS - USeCommerceShift4 OneShift4 Venue Payments (US)
monitoring
A fix has been implemented and we are monitoring the results.
identified
<b>Incident:</b>
Shift4 is aware an issue affecting payment processing for some of our US customers. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
Shift4 Venue - DataNow Reporting Performance - ARA/West Coast Only
<b>Incident:</b>
Shift4 is aware that ARA ecosystem clients in the West Coast may be experiencing a reporting query delay when accessing historical data through DataNow. Our engineers have identified the cause and are working to resolve this issue.
APAC - Card-Present PaymentsAPAC - Card-Not-Present PaymentsShift4 One
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
<b>Incident:</b>
Shift4 is aware of some merchants experiencing issues with Tax Free Shopping.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Funding Delay - Same Day ACH
Source not attested
Last archived state: resolved
View archived record details
identified
<b>Incident:</b>
Shift4 has been notified that some of our merchants' deposits scheduled for today will experience a short delay. We expect these funds to post to your account by the end of the business day. As a result of this delay, hold times may be longer than usual. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
Online Ordering Issues Reported with DoorDash
majorSource not attested
Last archived state: resolved
View archived record details
identified
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified
<b>Incident:</b>
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
April 2026
Authorization Issues Reported - TSYS
majorSource not attested
Last archived state: resolved
View archived record details
investigating
<b>Incident:</b>
Shift4 has confirmed with TSYS that they are currently experiencing authorization issues. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for TSYS to resolve these issues.
GiftCards Transactions Failing
criticalSource not attested
Last archived state: resolved
View archived record details
identified
<b>Incident:</b>
Shift4 is aware of an issue processing a small number of gift card transactions. These issues may cause processing delays or result in an inability to receive authorizations. The problem is currently under investigation.
Merchants can accept an alternate form of payment or retry the gift card once the issue is resolved.
Funding Delay - Same Day ACH
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
<b>Incident:</b>
Shift4 has been notified that a subset of our merchants with same day funding deposits scheduled for today may experience a delay. We expect these funds to post to your account by the end of the business day Monday. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
