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94.3%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
92.9%
28
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Scheduled System Maintenance- September 29, 2026, at 11:00 PM ET through September 30, 2026, at 7:00 AM ET.
<b>Incident:</b>
We want to make you aware of a scheduled system maintenance,
on Sept 29, 2026 11:00 PM EST through Sept 30th, 2026 7AM EST.
This may result in limited functionality or minor delays across select Shift4 services.
Potential impact may include:
Partner Portal: Some functionality may be temporarily unavailable or experience intermittent issues.
Customer Hub: Merchants may experience issues creating a profile, making account changes and submitting Add-on Orders, and accessing Shift4Shop.
Our teams are actively working to complete the required maintenance as quickly as possible to minimize any disruption. We appreciate your patience and understanding.
If you experience any issues after this scheduled maintenance window, please refresh the browser and clear its cache and cookies.
<b>Incident:</b>
Shift4 has identified an issue with our Focus POS Platform, affecting online reporting, Mobile App, Loyalty/ Gift Card processing, and online ordering. In-store reporting can be used to view reports during this time. We apologize for any inconvenience.
<b>Incident:</b>
Shift4 is aware of a processing disruption regarding our Eigen product, impacting customers with V660 devices. We will provide further details as soon as possible.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Funding Delay - Same Day ACH
Source not attested
Last archived state: resolved
View archived record details
identified
<b>Incident:</b>
Shift4 has been notified that some of our merchants' deposits scheduled for today will experience a short delay. We expect these funds to post to your account by the end of the business day. As a result of this delay, hold times may be longer than usual. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
Online Ordering Issues Reported with DoorDash
majorSource not attested
Last archived state: resolved
View archived record details
identified
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified
<b>Incident:</b>
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
April 2026
Authorization Issues Reported - TSYS
majorSource not attested
Last archived state: resolved
View archived record details
investigating
<b>Incident:</b>
Shift4 has confirmed with TSYS that they are currently experiencing authorization issues. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for TSYS to resolve these issues.
GiftCards Transactions Failing
criticalSource not attested
Last archived state: resolved
View archived record details
identified
<b>Incident:</b>
Shift4 is aware of an issue processing a small number of gift card transactions. These issues may cause processing delays or result in an inability to receive authorizations. The problem is currently under investigation.
Merchants can accept an alternate form of payment or retry the gift card once the issue is resolved.
Funding Delay - Same Day ACH
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
<b>Incident:</b>
Shift4 has been notified that a subset of our merchants with same day funding deposits scheduled for today may experience a delay. We expect these funds to post to your account by the end of the business day Monday. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
