Current answer
Shift4 experienced a minor incident: Mass Phishing Email. ServiceAlert observed recovery on Nov 5, 2026.
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Incident Lifecycle
Affected Components
Shift4 Support Communications Tools
Incident Timeline
Investigating
We are receiving reports of phishing emails being sent to merchants. These emails are originating from a third party platform called decisions.com.
PLEASE DO NOT OPEN, delete the email immediately if you have received it.
PLEASE DO NOT OPEN, delete the email immediately if you have received it.
Nov 5, 2026 at 8:47 PM UTC
Investigating
We are receiving reports of phishing emails being sent to merchants. Impact believed to be hitting over 1,000 merchants.
Nov 5, 2026 at 8:36 PM UTC
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