Current answer
Shift4 experienced a critical incident: Global Blue Processing Disruption- NOV 9th 2026.. ServiceAlert observed recovery on Nov 9, 2026.
Looking for an update now? Check the current status, or follow Shift4 for future changes.
Incident Lifecycle
Affected Components
APAC - Card-Present Payments
Incident Timeline
Monitoring
Incident: We are seeing an increase in issues related to Global Blue payment transaction errors and are investigating to begin a technical response. These errors may result in the following types of issues for Card Present Transactions: • Payment Transaction Timeouts • Payment Transaction Declines • Payment Transaction Failures/Errors
Internal Communication:
If this is a "CRITICAL" alert affecting your team and you are a designated contact, please join the bridge immediately.
Microsoft Teams meeting link: https://teams.microsoft.com/meet/290342004334794?p=FqKv1QayTqQCb6DFkp
Plan of Action: Gateway development teams have been engaged. Further details will be provided when available. External notifications will be sent shortly.
Public Script: Shift4 is aware of some merchants experiencing issues processing to Global Blue payment transactions. These errors may result in the following types of issues:
• Payment Transaction Timeouts
• Payment Transaction Declines
• Payment Transaction Failures/Errors We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
Internal Communication:
If this is a "CRITICAL" alert affecting your team and you are a designated contact, please join the bridge immediately.
Microsoft Teams meeting link: https://teams.microsoft.com/meet/290342004334794?p=FqKv1QayTqQCb6DFkp
Plan of Action: Gateway development teams have been engaged. Further details will be provided when available. External notifications will be sent shortly.
Public Script: Shift4 is aware of some merchants experiencing issues processing to Global Blue payment transactions. These errors may result in the following types of issues:
• Payment Transaction Timeouts
• Payment Transaction Declines
• Payment Transaction Failures/Errors We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
Nov 9, 2026 at 6:38 PM UTC
Investigating
Shift4 is aware of some merchants experiencing issues processing to Global Blue payment transactions.
These errors may result in the following types of issues:
• Payment Transaction Timeouts
• Payment Transaction Declines
• Payment Transaction Failures/Errors
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
These errors may result in the following types of issues:
• Payment Transaction Timeouts
• Payment Transaction Declines
• Payment Transaction Failures/Errors
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
Nov 9, 2026 at 6:28 PM UTC
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