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Shift4 Outage History

Uptime record, past incidents, and downtime history for Shift4.

Checking current status...
65.9% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 30Jun 27

Monthly Uptime

Month Uptime Days Tracked Days with Issues
June 2026 81.5% 27 5
May 2026 93.5% 31 2
April 2026 30% 30 21
March 2026 0% 3 3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
Funding Delay and Batching issues 06/24/2026
minor

Started: Jun 24, 6:07 PM

identified
<b>Incident:</b> Shift4 has been notified that some of our merchants who process with Elavon may experience delayed deposits for funding scheduled for today. As a result of this delay, hold times may be longer than usual. Shift4 is working to resolve the suspended batches as quickly as possible. We will provide updates as they become available. Please utilize our live chat service at www.shift4.com/support for quicker response times. Thanks for your patience; we apologize for the incon...
Jun 24, 6:07 PM
Authorization Issues Reported - Global
critical

Started: Jun 23, 4:11 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jun 23, 4:46 PM
identified
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues. Shift4 Dine POS customers can enable offline payments by following this article: https://shift4.zendesk.com/hc/en-us/articles/4416200518931-Shift4-Dine-Offline-Payments-Overview-and-FAQs#h_01HMY38F60FY0J0SPPVVR8H436
Jun 23, 4:30 PM
identified
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
Jun 23, 4:20 PM
identified
<b>Incident:</b> Shift4 has confirmed with Global Payments that they are currently experiencing authorization issues for Canada based merchants. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for Global to resolve these issues.
Jun 23, 4:11 PM
Phone System Interruption
critical

Started: Jun 2, 3:05 PM

monitoring
We are seeing an improvement to call routing to our teams. We will continue to monitor until the issue is fully resolved. We sincerely apologize for the inconvenience.
Jun 2, 7:12 PM
identified
Shift4 is aware of an intermittent issue affecting our ability to route calls to team members. For the fastest available support, please visit https://www.shift4.com/support to access our chat option. We are working to resolve this issue and are also attempting callbacks to those in queue. We sincerely apologize for the inconvenience.
Jun 2, 4:49 PM
identified
We identified an issue with our phone & chat system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
Jun 2, 3:32 PM
identified
We identified an issue with our telephony system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
Jun 2, 3:19 PM
investigating
Shift4 is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible. We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
Jun 2, 3:05 PM
May 2026
Funding Delay - Same Day ACH

Started: May 14, 12:46 PM

identified
<b>Incident:</b> Shift4 has been notified that some of our merchants' deposits scheduled for today will experience a short delay. We expect these funds to post to your account by the end of the business day. As a result of this delay, hold times may be longer than usual. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
May 14, 12:46 PM
Online Ordering Issues Reported with DoorDash
major

Started: May 5, 3:19 PM

identified
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 5:42 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 4:27 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 4:16 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 3:56 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 3:48 PM
identified
<b>Incident:</b> Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 3:19 PM
April 2026
Authorization Issues Reported - TSYS
major

Started: Apr 27, 5:41 PM

investigating
<b>Incident:</b> Shift4 has confirmed with TSYS that they are currently experiencing authorization issues. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for TSYS to resolve these issues.
Apr 27, 5:41 PM
GiftCards Transactions Failing
critical

Started: Apr 24, 6:41 PM

identified
<b>Incident:</b> Shift4 is aware of an issue processing a small number of gift card transactions. These issues may cause processing delays or result in an inability to receive authorizations. The problem is currently under investigation. Merchants can accept an alternate form of payment or retry the gift card once the issue is resolved.
Apr 24, 6:41 PM
Funding Delay - Same Day ACH
minor

Started: Apr 17, 5:40 PM

monitoring
<b>Incident:</b> Shift4 has been notified that a subset of our merchants with same day funding deposits scheduled for today may experience a delay. We expect these funds to post to your account by the end of the business day Monday. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
Apr 17, 5:40 PM
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