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94.3%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
92.9%
28
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Scheduled System Maintenance- September 29, 2026, at 11:00 PM ET through September 30, 2026, at 7:00 AM ET.
<b>Incident:</b>
We want to make you aware of a scheduled system maintenance,
on Sept 29, 2026 11:00 PM EST through Sept 30th, 2026 7AM EST.
This may result in limited functionality or minor delays across select Shift4 services.
Potential impact may include:
Partner Portal: Some functionality may be temporarily unavailable or experience intermittent issues.
Customer Hub: Merchants may experience issues creating a profile, making account changes and submitting Add-on Orders, and accessing Shift4Shop.
Our teams are actively working to complete the required maintenance as quickly as possible to minimize any disruption. We appreciate your patience and understanding.
If you experience any issues after this scheduled maintenance window, please refresh the browser and clear its cache and cookies.
<b>Incident:</b>
Shift4 has identified an issue with our Focus POS Platform, affecting online reporting, Mobile App, Loyalty/ Gift Card processing, and online ordering. In-store reporting can be used to view reports during this time. We apologize for any inconvenience.
<b>Incident:</b>
Shift4 is aware of a processing disruption regarding our Eigen product, impacting customers with V660 devices. We will provide further details as soon as possible.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Partial Funding Delay - 8-24-2026
majorSource not attested
Last archived state: resolved
View archived record details
Merchant Funding USA
investigating
<b>Incident:</b>
Some of our merchants' deposits scheduled for today may be delayed for up to 24 hours.
We are currently investigating the impact and will provide updates as available.
We apologize for any inconvenience.
Shift4 Dine
criticalSource not attested
Last archived state: resolved
View archived record details
Shift4 Dine Online Ordering
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are still investigating. Merchants may experience errors affecting Online Ordering and Duo. Thank you for your patience; we apologize for the inconvenience.
investigating
Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are still investigating. Merchants may experience errors affecting Online Ordering and Duo. Thank you for your patience; we apologize for the inconvenience.
investigating
Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are investigating.
These errors may result in the following types of issues:
• Shift4 Dine Yellow bars.
• Shift4 One / Duo Errors
• Online Ordering / QRPay Errors
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
Aug 21th 2026: GiveX Scheduled Power Maintenance For Sydney Data Center (AU2) and Amsterdam DC (UK1)
Source not attested
Last archived state: resolved
View archived record details
Givex POSGivex Gift Cards
monitoring
For those who are located in Australia, Asia, and Europe regions, please be advised that our supplier will be performing scheduled network maintenance at the Sydney Data Center (AU2) and Amsterdam DC (UK1). Our technical team has put all appropriate measures in place to safeguard service continuity, and no service interruptions are expected. Nevertheless, please ensure your systems are configured to failover to dc-au1.givex.com and dc-uk2.givex.com respectively, throughout the maintenance wi...
monitoring
<b>Incident:</b>
For those who are located in Australia and Asian Regions, please be advised that our supplier will be performing scheduled network maintenance at the Sydney Data Center (AU2) Our technical team has put all appropriate measures in place to safeguard service continuity, and no service interruptions are expected. Nevertheless, please ensure your systems are configured to failover to dc-au1.givex.com throughout the maintenance window.
Location: Sydney Data Center (AU2)
Start Tim...
July 2026
Eigen Network Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.
monitoring
Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.
identified
This is believed to be contained to Western Canada. We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Rebooting the device should enable reconnection.
investigating
We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Switching devices into WiFi mode may alleviate symptoms on impacted devices.
Mastercard 3D Secure (3DS) Authentication Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed that Mastercard 3D Secure (Identity Check) authentication services appear to have recovered, and transaction authentication success rates have returned to expected levels.
At this time, the issue appears to be resolved; however, we are continuing to actively monitor the service while Mastercard continues to monitor service stability.
We will provide a further update once the incident has been fully confirmed as resolved.
identified
We are aware of an issue affecting Mastercard 3D Secure (Identity Check) authentication.
Impact
Customers may experience intermittent authentication failures when attempting Mastercard 3DS-secured transactions. This may result in some transactions being declined or unable to complete authentication.
Based on information provided by Mastercard, the issue originates within the Mastercard Identity Check (3DS) service. Mastercard has confirmed they are actively investigating the incident.
We a...
Shift4 Dine BI Reporting Issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented on Shift4 Dine Reporting and we are monitoring the results.
identified
<b>Incident:</b>
Shift4 is aware of an issue affecting Shift4 Dine's ability to generate Business Intelligence reporting. Teams are engaged on troubleshooting at this time. We will provide further updates as they become available.
Shift4 Phone Support is Degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our phone system activity has returned to normal following the implementation of a fix. We will continue to monitor results to ensure the issue remains resolved.
identified
<b>Incident:</b>
Shift4 is aware of an issue affecting our phone systems. We are working to resolve the silence issue as quickly as possible. We encourage you to reach us through chat: https://www.shift4.com/support. We sincerely apologize for the inconvenience.
June 2026
Funding Delay and Batching issues 06/24/2026
minorSource not attested
Last archived state: resolved
View archived record details
identified
<b>Incident:</b>
Shift4 has been notified that some of our merchants who process with Elavon may experience delayed deposits for funding scheduled for today. As a result of this delay, hold times may be longer than usual.
Shift4 is working to resolve the suspended batches as quickly as possible.
We will provide updates as they become available.
Please utilize our live chat service at www.shift4.com/support for quicker response times.
Thanks for your patience; we apologize for the incon...
Authorization Issues Reported - Global
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
Shift4 Dine POS customers can enable offline payments by following this article: https://shift4.zendesk.com/hc/en-us/articles/4416200518931-Shift4-Dine-Offline-Payments-Overview-and-FAQs#h_01HMY38F60FY0J0SPPVVR8H436
identified
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
identified
<b>Incident:</b>
Shift4 has confirmed with Global Payments that they are currently experiencing authorization issues for Canada based merchants. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for Global to resolve these issues.
Phone System Interruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing an improvement to call routing to our teams. We will continue to monitor until the issue is fully resolved. We sincerely apologize for the inconvenience.
identified
Shift4 is aware of an intermittent issue affecting our ability to route calls to team members. For the fastest available support, please visit https://www.shift4.com/support to access our chat option. We are working to resolve this issue and are also attempting callbacks to those in queue. We sincerely apologize for the inconvenience.
identified
We identified an issue with our phone & chat system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
identified
We identified an issue with our telephony system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
investigating
Shift4 is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible.
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
