Shift4 Outage History
Uptime record, past incidents, and downtime history for Shift4.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 100% | 15 | 0 |
| July 2026 | 87.1% | 31 | 4 |
| June 2026 | 83.3% | 30 | 5 |
| May 2026 | 100% | 15 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Eigen Network Outage
Started: Jul 17, 5:53 PM
monitoring
Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.
Jul 17, 6:04 PM
monitoring
Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.
Jul 17, 6:02 PM
identified
This is believed to be contained to Western Canada. We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Rebooting the device should enable reconnection.
Jul 17, 5:56 PM
investigating
We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Switching devices into WiFi mode may alleviate symptoms on impacted devices.
Jul 17, 5:53 PM
Mastercard 3D Secure (3DS) Authentication Failures
Started: Jul 15, 8:01 AM
monitoring
We have observed that Mastercard 3D Secure (Identity Check) authentication services appear to have recovered, and transaction authentication success rates have returned to expected levels.
At this time, the issue appears to be resolved; however, we are continuing to actively monitor the service while Mastercard continues to monitor service stability.
We will provide a further update once the incident has been fully confirmed as resolved.
Jul 15, 8:21 AM
identified
We are aware of an issue affecting Mastercard 3D Secure (Identity Check) authentication.
Impact
Customers may experience intermittent authentication failures when attempting Mastercard 3DS-secured transactions. This may result in some transactions being declined or unable to complete authentication.
Based on information provided by Mastercard, the issue originates within the Mastercard Identity Check (3DS) service. Mastercard has confirmed they are actively investigating the incident.
We a...
Jul 15, 8:01 AM
Shift4 Dine BI Reporting Issues
Started: Jul 10, 5:35 PM
monitoring
A fix has been implemented on Shift4 Dine Reporting and we are monitoring the results.
Jul 10, 6:03 PM
identified
<b>Incident:</b>
Shift4 is aware of an issue affecting Shift4 Dine's ability to generate Business Intelligence reporting. Teams are engaged on troubleshooting at this time. We will provide further updates as they become available.
Jul 10, 5:35 PM
Shift4 Phone Support is Degraded
Started: Jul 6, 8:24 PM
monitoring
Our phone system activity has returned to normal following the implementation of a fix. We will continue to monitor results to ensure the issue remains resolved.
Jul 6, 8:59 PM
identified
<b>Incident:</b>
Shift4 is aware of an issue affecting our phone systems. We are working to resolve the silence issue as quickly as possible. We encourage you to reach us through chat: https://www.shift4.com/support. We sincerely apologize for the inconvenience.
Jul 6, 8:24 PM
June 2026
Funding Delay and Batching issues 06/24/2026
Started: Jun 24, 6:07 PM
identified
<b>Incident:</b>
Shift4 has been notified that some of our merchants who process with Elavon may experience delayed deposits for funding scheduled for today. As a result of this delay, hold times may be longer than usual.
Shift4 is working to resolve the suspended batches as quickly as possible.
We will provide updates as they become available.
Please utilize our live chat service at www.shift4.com/support for quicker response times.
Thanks for your patience; we apologize for the incon...
Jun 24, 6:07 PM
Authorization Issues Reported - Global
Started: Jun 23, 4:11 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 23, 4:46 PM
identified
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
Shift4 Dine POS customers can enable offline payments by following this article: https://shift4.zendesk.com/hc/en-us/articles/4416200518931-Shift4-Dine-Offline-Payments-Overview-and-FAQs#h_01HMY38F60FY0J0SPPVVR8H436
Jun 23, 4:30 PM
identified
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
Jun 23, 4:20 PM
identified
<b>Incident:</b>
Shift4 has confirmed with Global Payments that they are currently experiencing authorization issues for Canada based merchants. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for Global to resolve these issues.
Jun 23, 4:11 PM
Phone System Interruption
Started: Jun 2, 3:05 PM
monitoring
We are seeing an improvement to call routing to our teams. We will continue to monitor until the issue is fully resolved. We sincerely apologize for the inconvenience.
Jun 2, 7:12 PM
identified
Shift4 is aware of an intermittent issue affecting our ability to route calls to team members. For the fastest available support, please visit https://www.shift4.com/support to access our chat option. We are working to resolve this issue and are also attempting callbacks to those in queue. We sincerely apologize for the inconvenience.
Jun 2, 4:49 PM
identified
We identified an issue with our phone & chat system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
Jun 2, 3:32 PM
identified
We identified an issue with our telephony system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
Jun 2, 3:19 PM
investigating
Shift4 is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible.
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
Jun 2, 3:05 PM
May 2026
Funding Delay - Same Day ACH
Started: May 14, 12:46 PM
identified
<b>Incident:</b>
Shift4 has been notified that some of our merchants' deposits scheduled for today will experience a short delay. We expect these funds to post to your account by the end of the business day. As a result of this delay, hold times may be longer than usual. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
May 14, 12:46 PM
Online Ordering Issues Reported with DoorDash
Started: May 5, 3:19 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 5:42 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 4:27 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 4:16 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 3:56 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 3:48 PM
identified
<b>Incident:</b>
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 3:19 PM
April 2026
Authorization Issues Reported - TSYS
Started: Apr 27, 5:41 PM
investigating
<b>Incident:</b>
Shift4 has confirmed with TSYS that they are currently experiencing authorization issues. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for TSYS to resolve these issues.
Apr 27, 5:41 PM
GiftCards Transactions Failing
Started: Apr 24, 6:41 PM
identified
<b>Incident:</b>
Shift4 is aware of an issue processing a small number of gift card transactions. These issues may cause processing delays or result in an inability to receive authorizations. The problem is currently under investigation.
Merchants can accept an alternate form of payment or retry the gift card once the issue is resolved.
Apr 24, 6:41 PM
Funding Delay - Same Day ACH
Started: Apr 17, 5:40 PM
monitoring
<b>Incident:</b>
Shift4 has been notified that a subset of our merchants with same day funding deposits scheduled for today may experience a delay. We expect these funds to post to your account by the end of the business day Monday. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
Apr 17, 5:40 PM