New AI Incident Response, Multi-Region Agents, and Custom-Domain Status Pages — May 2026
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Shift4 Outage History

Uptime record, past incidents, and downtime history for Shift4.

Checking current status...
43.5% uptime over 46 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 12

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 91.7% 12 1
April 2026 30% 30 21
March 2026 0% 4 4

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 46 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Online Ordering Issues Reported with DoorDash
major

Started: May 5, 3:19 PM

identified
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 5:42 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 4:27 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 4:16 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 3:56 PM
identified
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 3:48 PM
identified
<b>Incident:</b> Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
May 5, 3:19 PM
April 2026
Authorization Issues Reported - TSYS
major

Started: Apr 27, 5:41 PM

investigating
<b>Incident:</b> Shift4 has confirmed with TSYS that they are currently experiencing authorization issues. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for TSYS to resolve these issues.
Apr 27, 5:41 PM
GiftCards Transactions Failing
critical

Started: Apr 24, 6:41 PM

identified
<b>Incident:</b> Shift4 is aware of an issue processing a small number of gift card transactions. These issues may cause processing delays or result in an inability to receive authorizations. The problem is currently under investigation. Merchants can accept an alternate form of payment or retry the gift card once the issue is resolved.
Apr 24, 6:41 PM
Funding Delay - Same Day ACH
minor

Started: Apr 17, 5:40 PM

monitoring
<b>Incident:</b> Shift4 has been notified that a subset of our merchants with same day funding deposits scheduled for today may experience a delay. We expect these funds to post to your account by the end of the business day Monday. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
Apr 17, 5:40 PM