Eigen Sim Cards Connection Issues for Canadian Merchants - Oct 28 2026.
View the provider incident record →Current answer
Shift4 experienced a critical incident: Eigen Sim Cards Connection Issues for Canadian Merchants - Oct 28 2026.. ServiceAlert observed recovery on Oct 28, 2026.
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Incident Lifecycle
Affected Components
Telus Cellular Service
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 28, 2026 at 9:45 PM UTC
Identified
<b>Incident:</b>
Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices.
Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.
Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices.
Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.
Oct 28, 2026 at 8:39 PM UTC
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