Current answer
Shift4 experienced a minor incident: GiveX Platform Maintenance. The provider currently marks this incident Monitoring.
Looking for an update now? Check the current status, or follow Shift4 for future changes.
Incident Lifecycle
Affected Components
Givex POS
Shift4 Gift Cards
Incident Timeline
Monitoring
Service Restoration Update
Restored Services
GiveX POS
GiveX Gift
GiveX Loyalty
GiveX/Rx Analytics
B2B Cards
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Restoration Efforts Ongoing
While the services listed above have been restored, some functionality remains affected.
Digital gift certificate orders — Orders are currently queued and are being prioritized for sending.
Reporting services (Canada Region) — Reporting may be delayed as processing returns to its normal schedule.
Analytics RX and Shift4/GivexGO app — Reporting issues remain ongoing.
GivexPOS store synchronization — Multiple stores are experiencing synchronization issues.
GivexPOS payment processing — Some payments are timing out at terminals.
GivexPOS online ordering integrations — Third-party integrations are experiencing failures and processing delays.
Gift card e-commerce skin changes — Changes are currently unavailable.
Weekly and monthly gift card settlements — Issues are under investigation.
Scheduled custom scripts — These are being prioritized.
Beta and developer environments — These environments are being reviewed and prioritized for restoration.
Connectivity Troubleshooting
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
Restored Services
GiveX POS
GiveX Gift
GiveX Loyalty
GiveX/Rx Analytics
B2B Cards
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Restoration Efforts Ongoing
While the services listed above have been restored, some functionality remains affected.
Digital gift certificate orders — Orders are currently queued and are being prioritized for sending.
Reporting services (Canada Region) — Reporting may be delayed as processing returns to its normal schedule.
Analytics RX and Shift4/GivexGO app — Reporting issues remain ongoing.
GivexPOS store synchronization — Multiple stores are experiencing synchronization issues.
GivexPOS payment processing — Some payments are timing out at terminals.
GivexPOS online ordering integrations — Third-party integrations are experiencing failures and processing delays.
Gift card e-commerce skin changes — Changes are currently unavailable.
Weekly and monthly gift card settlements — Issues are under investigation.
Scheduled custom scripts — These are being prioritized.
Beta and developer environments — These environments are being reviewed and prioritized for restoration.
Connectivity Troubleshooting
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
Nov 13, 2026 at 5:43 PM UTC
Monitoring
Service Restoration Update
Restored Services:
• GiveX POS
• GiveX Gift
• GiveX Loyalty
• GiveX/Rx Analytics
• B2B Cards
Restoration Efforts Ongoing:
• Digital gift certificate orders — Orders are currently queued and are being prioritized for sending.
• Reporting services (Canada Region) — Reporting may be delayed as processing returns to its normal schedule.
• Beta and Developer environments — Are being reviewed and prioritized for restoration.
• GivexPOS integrations with third-party online ordering platforms including delays in order processing.
Connectivity Troubleshooting
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Restored Services:
• GiveX POS
• GiveX Gift
• GiveX Loyalty
• GiveX/Rx Analytics
• B2B Cards
Restoration Efforts Ongoing:
• Digital gift certificate orders — Orders are currently queued and are being prioritized for sending.
• Reporting services (Canada Region) — Reporting may be delayed as processing returns to its normal schedule.
• Beta and Developer environments — Are being reviewed and prioritized for restoration.
• GivexPOS integrations with third-party online ordering platforms including delays in order processing.
Connectivity Troubleshooting
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Nov 10, 2026 at 1:32 AM UTC
Monitoring
Service Restoration Update
Restored Services:
• GiveX POS, including third-party online ordering
• GiveX Gift
• GiveX Loyalty
• Online ordering payments
• GiveX/Rx Analytics
• B2B Cards
Restoration Efforts Ongoing:
• Digital gift certificate orders — Orders are currently queued and are being prioritized for sending.
• Reporting services (Canada Region) — Reporting may be delayed as processing returns to its normal schedule.
• Beta and Developer environments — Are being reviewed and prioritized for restoration.
Connectivity Troubleshooting
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Restored Services:
• GiveX POS, including third-party online ordering
• GiveX Gift
• GiveX Loyalty
• Online ordering payments
• GiveX/Rx Analytics
• B2B Cards
Restoration Efforts Ongoing:
• Digital gift certificate orders — Orders are currently queued and are being prioritized for sending.
• Reporting services (Canada Region) — Reporting may be delayed as processing returns to its normal schedule.
• Beta and Developer environments — Are being reviewed and prioritized for restoration.
Connectivity Troubleshooting
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Nov 6, 2026 at 5:22 PM UTC
Monitoring
Service Restoration Update
The following services have been restored:
GiveX POS, including third-party online ordering
GiveX Gift
GiveX Loyalty
Online ordering payments
GiveX/Rx Analytics
B2B Cards
Restoration efforts are ongoing for:
Digital gift certificate orders, which are currently in a queued status. These orders are being prioritized to be moved to sent.
Reporting services, which may be delayed as processing returns to its normal schedule.
Beta and Developer environments
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
The following services have been restored:
GiveX POS, including third-party online ordering
GiveX Gift
GiveX Loyalty
Online ordering payments
GiveX/Rx Analytics
B2B Cards
Restoration efforts are ongoing for:
Digital gift certificate orders, which are currently in a queued status. These orders are being prioritized to be moved to sent.
Reporting services, which may be delayed as processing returns to its normal schedule.
Beta and Developer environments
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Nov 5, 2026 at 8:19 PM UTC
Monitoring
Service Restoration Update
The following services have been restored:
GiveX POS, including third-party online ordering
GiveX Gift
GiveX Loyalty
Online ordering payments
GiveX/Rx Analytics
Marqui CMS
B2B Cards
Restoration efforts are ongoing for:
Digital gift certificate orders, which are currently in a queued status. Those are being prioritized to be moved to sent.
Reporting services, which may be delayed as processing returns to its normal schedule.
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
The following services have been restored:
GiveX POS, including third-party online ordering
GiveX Gift
GiveX Loyalty
Online ordering payments
GiveX/Rx Analytics
Marqui CMS
B2B Cards
Restoration efforts are ongoing for:
Digital gift certificate orders, which are currently in a queued status. Those are being prioritized to be moved to sent.
Reporting services, which may be delayed as processing returns to its normal schedule.
If you continue to experience connectivity issues, please refresh or flush your DNS cache before attempting to reconnect.
We apologize for the inconvenience and appreciate your patience as we work to restore full service.
Nov 5, 2026 at 4:58 PM UTC
Monitoring
Restored Services:
- GiveX POS: Including third-party online ordering
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
- Marqui CMS
- B2B Cards
Restoring Now:
- Reporting may be delayed as they catch up to their typical scheduling, please be patient as the system recovers
ATTENTION: If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.
- GiveX POS: Including third-party online ordering
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
- Marqui CMS
- B2B Cards
Restoring Now:
- Reporting may be delayed as they catch up to their typical scheduling, please be patient as the system recovers
ATTENTION: If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.
Nov 4, 2026 at 11:59 PM UTC
Monitoring
Restored:
- GiveX POS: Including third-party online ordering
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday.
Still Down:
- Marqui CMS
If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.
- GiveX POS: Including third-party online ordering
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday.
Still Down:
- Marqui CMS
If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.
Nov 3, 2026 at 11:49 PM UTC
Monitoring
Restored:
- GiveX POS: Third-party online ordering has been fixed
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday.
Outage:
- Marqui CMS
Please follow the previous advice if merchants are having issues accessing the portal
- GiveX POS: Third-party online ordering has been fixed
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday.
Outage:
- Marqui CMS
Please follow the previous advice if merchants are having issues accessing the portal
Nov 3, 2026 at 11:44 PM UTC
Monitoring
*Merchants configured to US datacenters that are boarded as Canadian entities, have been unable to use GiveX services. A fix is being applied now to address this directly.*
Restored:
- GiveX POS: Third-party online ordering has been fixed
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday.
Outage:
- Marqui CMS
Please follow the previous advice if merchants are having issues accessing the portal
Restored:
- GiveX POS: Third-party online ordering has been fixed
- GiveX Gift
- GiveX Loyalty
- Online ordering payments
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday.
Outage:
- Marqui CMS
Please follow the previous advice if merchants are having issues accessing the portal
Nov 3, 2026 at 11:43 PM UTC
Monitoring
GiveX Update
Restored:
- GiveX POS: Including third-party online ordering has been fixed
- GiveX Gift
- GiveX Loyalty
- Online ordering payments: Fully fixed as well.
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday.
Still Down:
- Marqui CMS
If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.
Restored:
- GiveX POS: Including third-party online ordering has been fixed
- GiveX Gift
- GiveX Loyalty
- Online ordering payments: Fully fixed as well.
- GiveX/Rx Analytics
Partial Restoration:
- B2B Cards
- Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday.
Still Down:
- Marqui CMS
If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.
Nov 3, 2026 at 8:52 PM UTC
Monitoring
GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.
Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint. If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect.
We are aware that reporting services remain degraded across Canada and Europe.
We sincerely apologize for any inconvenience this may have caused you.
Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint. If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect.
We are aware that reporting services remain degraded across Canada and Europe.
We sincerely apologize for any inconvenience this may have caused you.
Nov 2, 2026 at 1:28 PM UTC
Monitoring
GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.
Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint.
We are aware that reporting services remain degraded across Canada and Europe.
We sincerely apologize for any inconvenience this may have caused you.
Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint.
We are aware that reporting services remain degraded across Canada and Europe.
We sincerely apologize for any inconvenience this may have caused you.
Nov 2, 2026 at 2:31 AM UTC
Identified
GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.
Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint.
We are aware that reporting services remain degraded across Canada and Europe.
We sincerely apologize for any inconvenience this may have caused you
Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint.
We are aware that reporting services remain degraded across Canada and Europe.
We sincerely apologize for any inconvenience this may have caused you
Nov 1, 2026 at 10:42 PM UTC
Identified
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.
Maintenance is still ongoing in a few regions. Clients with automatic failover enabled will be automatically routed, and no further action is required.
If the service is still impaired, customers are advised to redirect to the secondary endpoint,
We are aware that reporting services remain degraded.
We sincerely apologise for any inconvenience this may have caused you
Maintenance is still ongoing in a few regions. Clients with automatic failover enabled will be automatically routed, and no further action is required.
If the service is still impaired, customers are advised to redirect to the secondary endpoint,
We are aware that reporting services remain degraded.
We sincerely apologise for any inconvenience this may have caused you
Nov 1, 2026 at 11:42 AM UTC
Identified
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.
An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.
Customers are advised to redirect to the secondary endpoint if no automatic failover is implemented and the service is still impaired
We are aware that reporting services remain degraded.
An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.
Customers are advised to redirect to the secondary endpoint if no automatic failover is implemented and the service is still impaired
We are aware that reporting services remain degraded.
Nov 1, 2026 at 11:22 AM UTC
Identified
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.
An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.
If declines are observed, we suggest that clients contact our Support Team for further guidance.
We are aware that reporting services remain degraded.
An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.
If declines are observed, we suggest that clients contact our Support Team for further guidance.
We are aware that reporting services remain degraded.
Nov 1, 2026 at 11:19 AM UTC
Identified
GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored. This covers GiveX services globally. We are aware that reporting services remain degraded.
An issue in Brazil - specifically BR2 - has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed from BR1 to BR2; no further action is required.
If declines are observed, we suggest that clients manually switch from BR2 to BR1.
An issue in Brazil - specifically BR2 - has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed from BR1 to BR2; no further action is required.
If declines are observed, we suggest that clients manually switch from BR2 to BR1.
Nov 1, 2026 at 11:17 AM UTC
Monitoring
GiveX core services in the US, Canada, Australia, Europe, Brazil, and Hong Kong have been restored.
We are aware that reporting services remain degraded.
We appreciate your patience and apologise for the inconvenience.
We are aware that reporting services remain degraded.
We appreciate your patience and apologise for the inconvenience.
Nov 1, 2026 at 8:14 AM UTC
Identified
Work on Givex services is still ongoing. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress.
Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting.
We appreciate your patience and apologise for the inconvenience.
Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting.
We appreciate your patience and apologise for the inconvenience.
Nov 1, 2026 at 7:28 AM UTC
Identified
We are continuing work to restore GiveX services and are still working to get merchants back online.
Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting.
We appreciate your patience and apologise for the inconvenience.
Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting.
We appreciate your patience and apologise for the inconvenience.
Nov 1, 2026 at 6:53 AM UTC
Identified
We continue to work on restoring GiveX services. A limited number of merchants have been restored, and we are continuing to bring the remaining merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologize for the inconvenience.
Nov 1, 2026 at 5:35 AM UTC
Identified
We are continuing to work on restoring GiveX services. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Until restored, affected merchants may continue to experience issues with balance checks, activations/redemptions, online purchases, and reporting. Thank you for your continued patience, and we apologize for the inconvenience.
Nov 1, 2026 at 4:31 AM UTC
Identified
We are continuing to work through unplanned maintenance and have begun restoring Gift Card and Loyalty Services (GiveX) for a limited number of merchants. Restoration is being completed in phases, so some merchants may see services return before others. Merchants who have not yet been restored may still experience unavailability of balance checks, activations/redemptions, online purchases, and reporting. We will continue to provide hourly updates as restoration progresses. Thank you for your patience, and we apologize for the inconvenience.
Nov 1, 2026 at 3:32 AM UTC
Identified
We are still undergoing unplanned maintenance. We are making progress restoring some services at this time. However, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
Nov 1, 2026 at 2:31 AM UTC
Identified
We are still undergoing unplanned maintenance. We continue working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
Nov 1, 2026 at 1:33 AM UTC
Identified
Update: We are currently working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.
Nov 1, 2026 at 12:29 AM UTC
Identified
Update: We are progressing through unplanned maintenance activity. During this time, no Gift Card and Loyalty services will be available (this includes balance checks, activating/redeeming, as well as online purchases and reporting). We will continue to push updates here on an hourly basis.
Thank you for your patience; we apologize for the inconvenience.
Thank you for your patience; we apologize for the inconvenience.
Oct 31, 2026 at 11:25 PM UTC
Identified
Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
Oct 31, 2026 at 6:43 PM UTC
Identified
Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
Oct 31, 2026 at 6:33 PM UTC
Investigating
Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately.
During this time, no GiveX service will be available
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
During this time, no GiveX service will be available
We will provide updates as they become available.
Thanks for your patience; we apologize for the inconvenience.
Oct 31, 2026 at 6:28 PM UTC
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