IR27479 - EMEA 2FA not working

Following a service interruption reported by a third-party infrastructure provider, we are monitoring the impact to some Vonage Contact Center services, which may have impacted your ability to log in using two-factor authentication (2FA).

We have identified the root cause as an ongoing outage on Microsoft's infrastructure, which is outside of our control. Resolution is dependent on Microsoft restoring full service. You can follow the Microsoft status page for real-time updates: https://status.office365.com

As an immediate mitigation, we have applied a temporary workaround for the EMEA region to restore agent login access while the upstream issue is being resolved. If you are in EMEA and were previously unable to log in, please try again now.

We are aware of issues that may be impacting Multi-Factor Authentication for a subset of Vonage customers due to Microsoft outage. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/