Current answer
Sage experienced a major incident: Sage Online (FR) - Major Outage. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
Sage 100 Partner Cloud (FR)
Sage 200 (ES)
Sage 200 Partner Cloud (ES)
Sage Online (FR)
Incident Timeline
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 13, 2026 at 8:57 PM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 13, 2026 at 8:03 PM UTC
Identified
We have identified an issue where customers in North America, Spain and France are prevented from accessing the service. Customers in North America are however able to access the service using the windows mode while customers in Spain can access the service using the launcher.
The products/services affected are:
Sage 100 Online SPP (FR)
Sage 100 Partner Cloud (FR)
Sage 100 Partner Cloud (NA)
Sage 200 (ES)
Sage 200 Partner Cloud (ES)
We are currently investigating.
The products/services affected are:
Sage 100 Online SPP (FR)
Sage 100 Partner Cloud (FR)
Sage 100 Partner Cloud (NA)
Sage 200 (ES)
Sage 200 Partner Cloud (ES)
We are currently investigating.
Sep 13, 2026 at 7:27 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 13, 2026 at 6:57 PM UTC
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