Current answer
Sage experienced a minor incident: Sage Expense Management - Degraded Performance. ServiceAlert observed recovery on Sep 4, 2026.
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Incident Lifecycle
Affected Components
Sage Expense Management
Incident Timeline
Identified
Processing of the remaining settlement backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
Sep 1, 2026 at 3:55 PM UTC
Identified
We are continuing to process the remaining backlog and have made significant progress. Thank you for your patience as we work to resolve this issue.
Aug 25, 2026 at 4:07 PM UTC
Identified
Significant progress in clearing the settlement backlog has been made. Processing of the remaining backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
Aug 24, 2026 at 7:32 AM UTC
Identified
Settlements are now processing successfully. Processing of the remaining backlog is ongoing. Thank you for your patience and understanding as we work to resolve this issue.
Aug 20, 2026 at 4:00 PM UTC
Identified
We have identified that customers in North America are experiencing delays in receiving transaction settlements from Visa. All other product functionality is working as expected. We are currently investigating.
Aug 19, 2026 at 9:51 AM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Aug 19, 2026 at 9:29 AM UTC
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