Current answer
Sage experienced a minor incident: Sage Active - Partial Outage. ServiceAlert observed recovery on Sep 2, 2026.
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Incident Lifecycle
Affected Components
Sage Active
Incident Timeline
Identified
We have implemented a fix to improve the processing of onboarding requests. Work is ongoing to ensure all incoming requests are processed successfully.
Sep 1, 2026 at 4:09 PM UTC
Identified
We have identified an issue causing delays in the provisioning of new Sage Active customers in France.
All other product functionality is working as expected.
We are currently investigating.
All other product functionality is working as expected.
We are currently investigating.
Sep 1, 2026 at 12:05 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 1, 2026 at 11:41 AM UTC
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