Current answer
Sage experienced a minor incident: Brightpearl - Partial Outage. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
Brightpearl
Brightpearl
Incident Timeline
Monitoring
We have identified an issue preventing customers using the Avalara integration from performing tax calculations in the USA. This functionality is used by the majority of our US customers and a subset of customers in Europe. The BigCommerce integration was also experiencing delays. All other product functionality was performing as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 14, 2026 at 1:12 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 14, 2026 at 12:51 PM UTC
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