Current answer
Sage experienced a minor incident: Sage Intacct - Degraded Performance. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
Sage Intacct
Incident Timeline
Monitoring
A fix has been implemented, and we are closely monitoring the service.
Sep 13, 2026 at 7:50 PM UTC
Identified
We have identified the cause of the issue and we are working on a fix. Thank you for your understanding as we work to resolve this issue.
Sep 11, 2026 at 10:14 PM UTC
Investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
Sep 10, 2026 at 11:56 PM UTC
Investigating
Thank you for your understanding as we work to resolve this issue.
Sep 10, 2026 at 5:51 PM UTC
Investigating
We have received reports that a small subset of customers continue to experience slowness. We are investigating.
Sep 10, 2026 at 3:11 PM UTC
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 9, 2026 at 11:04 PM UTC
Investigating
We are investigating an issue causing slowness for a subset of customers in the USA and Canada. The service remains available and is performing as expected for all other customers.
Sep 9, 2026 at 5:09 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 9, 2026 at 4:58 PM UTC
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