Current answer
Sage experienced a minor incident: Sage Network - Partial Outage. ServiceAlert observed recovery on Sep 15, 2026.
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Incident Lifecycle
Affected Components
Sage 50
Sage Business Cloud Bureau (FR)
Sage Connect
Sage FRP 1000 (FR)
Sage FRP 1000 Partner Cloud (FR)
Sage Online (FR)
Sage X3 Cloud
Sage X3 Hosted (FR)
Incident Timeline
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 14, 2026 at 3:46 PM UTC
Investigating
We are continuing to investigate the cause of the issue.
Sep 14, 2026 at 3:45 PM UTC
Investigating
We have identified an issue preventing customers in France from accessing certain folders when logging in to the Collaborative Portal. When attempting to access certain folders they are receiving the following error: "You do not have access to this entity. The selected entity is invalid or you do not have access to it. Please select another entity from the list below". After clearing cache and restarting their browsers some customers are regaining access to these folders.
The products/services affected are:
- Sage 50
- Sage 100
- Sage X3
- Sage FRP 1000 (FR)
- Batigest
- Sage Business Cloud Bureau (FR)
- Sage Connect
The products/services affected are:
- Sage 50
- Sage 100
- Sage X3
- Sage FRP 1000 (FR)
- Batigest
- Sage Business Cloud Bureau (FR)
- Sage Connect
Sep 14, 2026 at 12:15 PM UTC
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