Current answer
Sage experienced a minor incident: Sage Connect - Degraded Performance. ServiceAlert observed recovery on Sep 11, 2026.
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Incident Lifecycle
Affected Components
Sage 50
Sage Business Cloud Bureau (FR)
Sage Connect
Sage FRP 1000 (FR)
Incident Timeline
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers who continue to experience issues should close and reopen their browser before logging in again.
Sep 11, 2026 at 9:49 AM UTC
Investigating
We have identified an issue preventing some customers in France and North America from accessing the Collaboration Portal. Affected customers are presented with an "Unable to load the page" error message.
The products/services affected are:
Sage 50
Sage 100
Sage X3
Sage FRP 1000 (FR)
Batigest
Sage Business Cloud Bureau
We are currently investigating the issue. As a workaround, affected customers can clear their browser cache and cookies to restore connectivity.
The products/services affected are:
Sage 50
Sage 100
Sage X3
Sage FRP 1000 (FR)
Batigest
Sage Business Cloud Bureau
We are currently investigating the issue. As a workaround, affected customers can clear their browser cache and cookies to restore connectivity.
Sep 11, 2026 at 8:42 AM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 11, 2026 at 8:18 AM UTC
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