US Platform 1, US Platform 2, US Platform 3, EU Platform 2: Whitelabel Error Page appears while accessing the Admin Module and the associated tabs in the Admin Module [IM-12852]
View the provider incident record →Current answer
Qualys experienced a minor incident: US Platform 1, US Platform 2, US Platform 3, EU Platform 2: Whitelabel Error Page appears while accessing the Admin Module and the associated tabs in the Admin Module [IM-12852]. ServiceAlert observed recovery on Sep 10, 2026.
Looking for an update now? Check the current status, or follow Qualys for future changes.
Incident Lifecycle
Affected Components
Vulnerability Management (VM)
Vulnerability Management (VM)
Vulnerability Management (VM)
Vulnerability Management (VM)
Incident Timeline
Identified
The issue has been identified and our Engineering team is working on the fix.
Sep 9, 2026 at 12:47 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the Admin module. Affected users may encounter a "Whitelabel Error Page" when accessing the Admin Module and the associated tabs in the Admin Module.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12852.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12852.
Sep 9, 2026 at 10:55 AM UTC
Was your business affected by this Qualys outage?
Follow Qualys and route available status alerts to email or a team channel.